IT Services Manager

Confirmed live in the last 24 hours

51-200 employees

Develops and commercializes regenerative medicine technologies

Company Overview

StimLabs, since its inception in 2015, has demonstrated a strong commitment to advancing regenerative medicine, assembling a team of top-tier scientific and clinical experts to develop and commercialize novel bioactive technologies. The company has shown its competitive edge by launching a suite of amniotic-derived products within a year, developing a broad product pipeline for various clinical applications, and securing a robust portfolio of intellectual property. Their reputation as a trusted source in their field is further solidified by their dedication to providing high-quality solutions and services that cater to both physicians and patients.

Biotechnology

Company Stage

Later Stage VC

Total Funding

$10M

Founded

2015

Headquarters

Roswell, Georgia

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↓ -3%

2 year growth

↑ 32%

Locations

Alpharetta, GA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

CategoriesNew

IT & Security

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience)
Ability to lift objects up to 50 lbs
Strong communication skills

Responsibilities

Proven leadership and process improvement of general IT service delivery in an elevated business tempo environment. Development of key metrics and performance indicators based on business and enterprise needs. Versatility to adapt to changing environments and circumstances
Proven leadership and ownership of IT asset management. Ownership of hardware and software lifecycle operations, inventory, renewal, and disposal practices. Software and service license management and distribution
Working knowledge of Microsoft 365 business technology deployment and support across the enterprise. License usage and monitoring, service integrity monitoring and reporting, general support and administration for front-line needs
Working knowledge of multifunction printing, conferencing hardware, general IT peripheral support, mobile devices and any other technologies that require IT assistance and support
Proven ability to manage 3 or more direct reports in a service delivery environment and provide situational leadership and support to other IT team members, and business employees. Effective and valuable communications and reporting to company leadership

The IT Services Manager is directly responsible for managing the IT service delivery process. This entails forging and managing long lasting relationships with internal customers and driving improvements in service levels and metrics. Operational duties entail service desk management in support of critical business applications and operations, general support and management of business technology and services, IT asset management and endpoint operations management. Direct experience process and program development to increase overall effectiveness and continuous compliances practices is desired. This position requires leadership and vision derived from a working knowledge and experience of Microsoft 365 technologies, Microsoft Azure in a corporate environment. Highly effective communication, collaboration and technology skills are a requirement for this position. Highly effective leadership, coaching and mentoring focused on employee development are a requirement for this position.

Responsiblities

Proven leadership and process improvement of general IT service delivery in an elevated business tempo environment. Development of key metrics and performance indicators based on business and enterprise needs. Versatility to adapt to changing environments and circumstances
Proven leadership and ownership of IT asset management. Ownership of hardware and software lifecycle operations, inventory, renewal, and disposal practices. Software and service license management and distribution
Working knowledge of Microsoft 365 business technology deployment and support across the enterprise. License usage and monitoring, service integrity monitoring and reporting, general support and administration for front-line needs
Working knowledge of multifunction printing, conferencing hardware, general IT peripheral support, mobile devices and any other technologies that require IT assistance and support.
Proven ability to manage 3 or more direct reports in a service delivery environment and provide situational leadership and support to other IT team members, and business employees. Effective and valuable communications and reporting to company leadership.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
Ability to lift objects up to 50 lbs.
Strong communication skills

Job Details

The position will require regular local travel between two worksites in the same area (Preston Ridge, Northmeadow) as required or directed.
Regular on-call rotation and after-hours emergency support