Account Specialist
First Connect
Posted on 3/20/2023
Hippo Insurance

501-1,000 employees

Homeowner maintenance platform
Remote in USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Bachelor's degree or equivalent work experience
  • 3+ year's experience within customer service P&C including marketing to Independent Agents
  • Experience providing service and support within an agency environment preferred
  • Experience with a fast growing start-up company preferred
  • Must demonstrate ability to problem solve and communicate well
  • Must possess excellent written and oral communication and organizational skills including formal presentation skills before both small and large groups
  • Licenses and/or Certifications: TDI P&C license and CPCU and/or CIC designation desirable
  • Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
  • Strong intellectual curiosity and a desire to help others solve problems
  • Flexible and willing to do what is needed to get great work done
  • Act as a Liaison with our carrier partners in granting appointment access to First Connect Agents
  • Utilizing carrier knowledge to help consult agencies and agency owners on how best to grow business using First Connect platform and carriers
  • Assists with agency communications
  • Responsible for knowledge of all Carrier Markets and Products, Commission Structures and Appointment Requirements
  • Assist agents with questions that arise in regards to carrier appointments and agent support via e-mail and phone
  • Assists in compliance paperwork for insurance agents to onboard
  • Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts
  • For health and dependent care, and an Employee Assistance Program (EAP)
  • Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
  • Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
  • Flexible Time Off - You know when and how you should recharge
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Desired Qualifications
  • Experience with P&C personal lines and Commercial products including homeowners, and personal auto is a plus