Title: Account Specialist, First Connect

Location: Remote, US 

Reporting to: Insurance Operations Manager

About First Connect:

First Connect Insurance Services LLC, a wholly-owned subsidiary of Hippo Insurance Group, provides thousands of independent agencies across the country with access to some of the nation’s top insurance carriers and MGAs. The fast-growing insurtech platform allows small and medium-sized agencies to combine fully digital insurance products to meet each customer’s unique coverage needs. With various products, including P & C, commercial lines, life, health, and cyber available, First Connect is committed to helping agents access the markets and technology necessary to grow their businesses. 

About you: 

You are well-versed in the P&C insurance realm and have an in-depth knowledge of the industry as a whole. You are great at building agency and carrier partner relationships and detailed in processing appointment requirements and other support requests to effectively onboarding insurance agents into First Connect

What You’ll do:

• Act as a Liaison with our carrier partners in granting appointment access to First Connect Agents
• Utilizing carrier knowledge to help consult agencies and agency owners on how best to grow business using First Connect platform and carriers
• Assists with agency communications
• Responsible for knowledge of all Carrier Markets and Products, Commission Structures and Appointment Requirements
• Assist agents with questions that arise in regards to carrier appointments and agent support via e-mail and phone
• Assists in compliance paperwork for insurance agents to onboard

Must Haves:

• Bachelor’s degree or equivalent work experience
• 3+ year’s experience within customer service P&C including marketing to Independent Agents
• Experience providing service and support within an agency environment preferred
• Experience with a fast growing start-up company preferred
• Must demonstrate ability to problem solve and communicate well
• Experience with P&C personal lines and Commercial products including homeowners, and personal auto is a plus
• Must possess excellent written and oral communication and organizational skills including formal presentation skills before both small and large groups
• Licenses and/or Certifications: TDI P&C license and CPCU and/or CIC designation desirable
• Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
• Strong intellectual curiosity and a desire to help others solve problems
• Flexible and willing to do what is needed to get great work done 

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: 

• Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts
• for health and dependent care, and an Employee Assistance Program (EAP).
• Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
• Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers.

 
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.