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Knowledge Management Lead
Posted on 4/30/2022
INACTIVE
Locations
Kitchener, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • 3+ years of experience in customer experience or customer support organizations
  • 2+ years of experience in content management roles
  • Exceptional written communication skills. You're adept at communicating complicatedideas in a succinct, digestible way
  • Experience setting a content management strategy
  • Ability to design and implement effective knowledge base content
  • Ability to use data to inform key decision making and monitor content performance
  • Ability to balance competing priorities with proven record of delivering results
  • Strong project management skills
Responsibilities
  • Drive the RFP process, selection, and implementation of a knowledge base
  • Define and continuously improve the knowledge management framework, procedures,and tools as the organization scales. This includes: Development of knowledge base taxonomy & search Process for communicating updates Content creation + verification protocols
  • Create KPIs for all knowledge management assets. Regularly communicate the impact ofknowledge management on the broader customer experience organization
  • Strengthen the exchange of knowledge within the Customer Experience organization.Collaborate with subject matter experts to create informative, accurate content
Faire

501-1,000 employees

Online retailer
Company Overview
Faire's mission is to help small businesses come together to compete on a more level playing field with the likes of Walmart and Amazon. Today, Faire is the online marketplace where retailers discover their next bestsellers from independent brands across the globe.
Benefits
  • Time off
  • Parental leave
  • Daily mindfulness
  • Annual learning grant
  • Thoughtfully designed spaces
  • Fitness & wellbeing benefits
  • Mental health benefits
  • Charitable matching
  • Career planning
Company Values
  • Serve our community
  • Seek the truth
  • Be an owner
  • Embrace the adventure
  • Be kind