About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why choose HUB?

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Here’s where you come in:

We are currently seeking a Regional Vice President, Claims to join our team. This role oversees the entire claims management process, ensuring efficient and effective handling of client claims. Leads a team of experienced Claims staff, driving operational excellence and delivering exceptional customer service to both internal and external clients. Works with Claims Manager to ensure Claims staff are developing and growing within their roles and meeting career path goals. Other responsibilities include:

Leadership:

• Leads a team comprised of Claims Manager, Claims Team Lead and Claims staff; ensures manager/team lead provides training toward workflow processes, helps team develop and grow and monitors work with their assigned Critical Path accounts
• Manages a team of senior consultants assigned to specific accounts to ensure that workflow processes are followed, and are accurate and helpful to the client
• Mentors team by sharing wins as learning opportunities and applies learnings to future situations that may arise
• Develops and implements workflow processes for claims intake, advocacy, follow-up, stewardship and escalation for key accounts, including critical path accounts with revenue over $50k/year
• Meets with staff regularly to touch base on workflows, personal check-in and to gather feedback on advancing client advocacy
• Meets monthly with entire staff to share updates on current issues and departmental plans; shares team successes and encourages personal connections
• Aligns departmental goals with HUB NOW’s vision of growth while expanding client services
• Establishes succession plans and mentorship opportunities to cultivate career path for team members and cultivate future leaders

Claims Review and Escalation:

• Reviews all E&O claims made against HUB NOW; reviews all coverages and works toward solutions to have the carrier cover the claim; includes semi-annual training with corporate E&O counsel for all HUB NOW staff
• Reviews all claims that need escalation to the carrier beyond the adjuster/manager’s level; reaches out to appropriate person at carrier to escalate

Communication and Relationship Building:

• Completes quarterly refresher training for all HUB NOW staff to review claim processes and discuss any questions or opportunities for changes to help our client’s more effectively
• Provides quarterly updates to the HUB NOW EMT, to include claim success stories and amount won for clients, that otherwise would not have been paid by the carrier
• Prepares and updates regularly the HUB NOW Claims Sell Sheet, outlining amounts won for clients for the year, client meetings/reviews/stewardship, turnaround times and outline of all areas where HUB NOW claims assist clients
• Completes monthly reports to HUB corporate Claims department for their inclusion in overall HUB International claim success
• Maintains relationships with all 3C carrier partners, including escalation chain of command at the carrier to ensure the escalation of the claim reaches the right person
• Maintains positive relationships with all business segment leaders within HUB NOW

Claims Advocacy:

• Works with Critical Path accounts including more complex, higher revenue and designated larger clients, as main point of contact
• Expands upon technical insurance knowledge of agency employees through formal and informal education and training

You’re great at:

• 5+ years of Commercial insurance claims experience required
• Prior experience leading high performing claims teams
• Strong computer skills including, MS Word and Excel, Epic or other agency management system
• Ability to read and interpret detailed documents and insurance contracts
• Strong analytical skills
• Strong verbal and written communication skills to articulately relay necessary information to co-workers and clients
• Ability to exercise judgment to problem solve at a high level when the answer is not readily apparent
• Ability to remain calm and professional in challenging circumstances
• Ability to set priorities, which accurately reflect the relative importance of job responsibilities
• Team player, positive attitude, self-motivation, and the ability to work in a changing environment

Here’s what we can offer:

At HUB, we believe in giving our employees the room and space they need to do their job.  We believe in paying a fair wage with bonus opportunities and offering great benefits like:

• 401k plan where the Company matches 50% of the first 6% you contribute
• Paid parental leave
• Medical, dental, and vision options
• Robust wellness program
• Paid vacation, paid holidays, floating holidays and more!

The expected salary range for this position is $140,000 to $165,000 annually, impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

We offer a large selection of benefits that are customizable to fit your personal needs – a portfolio of both comprehensive and affordable choices.

Our work environment encourages critical and independent thinking, problem-solving and project-management.  We trust our employees to make good decisions for our clients and we give them the space to do that.  Our work atmosphere is comfortable and offers a “dress for your day” policy as well as a flexible work schedule.

Life us so far?

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.  Apply online today!

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Department Claims ManagementRequired Experience: 5-7 years of relevant experienceRequired Travel: Up to 25%Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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