Full-Time
Restaurant Floor Manager
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Quiberon, France
In Person
 Food Service & Hospitality (1) |
|---|
Get referred to All Accor
See people who can refer or advise you
- Education from CAP to Bac+2, with experience in restaurant operations.
- Proficiency with computer systems and office-management tools.
- Fluency in the local language and professional English.
- Ability to lead and animate a team.
- Attention to detail and hygiene.
- Organizational skills and autonomy.
- Customer-service and interpersonal skills.
- Responsiveness and dynamism.
- Sales orientation.
- Guarantee customer satisfaction and service quality by coordinating dining-room staff and monitoring team performance.
- Control the condition, cleanliness, and setup of the restaurant dining room, bar, and reception areas.
- Provide customer welcome, service, and payment processing.
- Ensure application of defined service standards during assigned shifts.
- Monitor product sales activities and customer relationships handled by the team.
- Track selected economic-management indicators.
- Control cash-register procedures and manage part of the restaurant administration.
- Advise customers, answer questions, conduct courtesy visits, and provide personalized contact.
- Handle telephone calls, reservations, and customer complaints not resolved by team members.
- Know the menu and restaurant products and check the dining-room team’s knowledge and presentation of featured products.
- Delegate and control restaurant cleaning activities and manage cleaning schedules.
- Control opening, closing, and setup of the dining room, bar, and reception areas.
- Control the cleanliness of cutlery and tables and ensure supplies for service consoles and the office.
- Work directly in service-related positions across the dining room, bar, reception, and seminar areas as needed.
- Distribute service tasks and activities according to staffing levels and expected customer volume.
- Manage team breaks, section closures, and employee departures according to activity and schedules.
- Coordinate communication with the kitchen regarding customer requests and feedback.
- Evaluate team competence and professionalism, manage schedules in compliance with labor regulations, recruit staff and temporary workers subject to management approval, and deliver operational training.
- Lead pre-service briefings and team meetings, communicate instructions, and maintain staff conduct and presentation standards.
- Listen to, inform, consult, involve, and empower the team in the life of the establishment and hotel network.
- Adapt service organization to expected business volume and manage internal conflicts while informing the manager about team morale.
- Welcome customers on arrival and bid them farewell according to company standards.
- Direct customer seating based on the floor plan, reservations, and customer preferences.
- Guarantee service quality and compliance with the company’s quality promise and make corrections or offer discounts when appropriate.
- Control liquid inventory and beverage cost, oversee delegated restaurant opening and closing, and help manage dining-room equipment and supplies.
- Apply and monitor cash-register, payment-system, internal-management, office-tool, key-control, and restaurant-security procedures.
- Apply and monitor the PMS, HACCP, hygiene-reflex procedures, personal safety rules, and refrigerator checks.
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Get referred to All Accor
See people who can refer or advise you
Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Employee Discounts
Professional Development Budget
Company News
Regulated information AUGUST 27TH, 2025 Accor announces the success of its new senior bond issuance €500 MILLION 7-YEAR ANNUAL COUPON OF 3.625% ...
Exclusive Resorts takes minority stake in Accor's OneFineStay to expand luxury villa rental business globally.
/PRNewswire/ -- New World Group's ("NWG") portfolio company, The Valesco Group ("Valesco"), is the fastest growing London headquartered European real estate...
The hotel industry may be struggling in the wake of COVID-19, but a new deal by two major global operators shows there is still lots of life left in the sector.