What You’ll Do

• Ensure new teammates are assimilated, introduced to the team and have all necessary tools and resources to successfully begin their career.
• Regularly conducting 1:1 meetings with direct reports to discuss progress, successes, areas of improvement, and any additional support or resources needed.
• Collaborate with the Manager to set team goals in alignment with the company’s overall strategic initiatives.
• Proactive coaching and progressive performance management of direct reports in alignment with the standard performance management process.
• Partner with ER to identify early talent, flight risks, and consistently assess effort and performance metrics of direct reports.
• Consistent communication and collaboration with the L&D team on any performance management or professional development issues and escalating to ER when necessary.
• Serve as a subject-matter expert in the Arrive business model, the sales process, our competitive advantages, and our proprietary software.
• Clearly communicate and champion organizational changes to your team. Explain the "why" behind the change and encourage an optimistic viewpoint.
• Ensure all employees maintain a strong level of professionalism and intervene when necessary.
• Assign stretch projects or tasks to direct reports to encourage engagement and provide developmental opportunities.
• Become an expert in the Arrive business model and sales narrative. 
• Collaborate with all multimodal leaders, including cross border, and increase freight volume selling all modes and service offerings. 
• Embody a solutions minded leadership style, attack issues and solve them 
• Strengthen your reps’ knowledge of the freight market cycles and assist with pricing opportunities.
• Support award management functions to ensure we’re accepting and receiving the appropriate number of shipments per our contractual award agreements by customer. 
• Assist with aging to minimize past due invoices, invoices adjustments, and reduce OTIs. 
• Act as a liaison for other departments and department leaders for their respective team.
• Support and implement service initiatives in conjunction with the BizDev Service Operations Team. 
• Full understanding of ArriveNow platform including all functions and capabilities and ability to train all direct reports and drive adoption. 

Qualifications

• An Associate or Bachelor’s Degree in a related field of study and at least 3 years of previous experience in Customer Sales or Account Management at a 3PL or an equivalent combination of education and experience.
• An existing book of business and account contacts is required.
• Experience working with Enterprise level customers is required.
• Previous management experience is preferred.
• Demonstrated market awareness and ability to price TL shipments accordingly. 
• Exceptional communication and interpersonal skills, both written and verbal.
• Able to work collaboratively and cross-functionally with other team members to achieve results.
• Proficient in the Microsoft Office suite and Google Suite.

Supervisory Responsibility:

• This position has supervisory responsibilities of Sales Representatives within a Business Development Manager’s Team.

The Perks of Working With Us

• Take advantage of excellent benefits, including health, dental, vision, and life coverage.
• Invest in your future with our matching 401K program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out with local gym discounts or at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions!