Senior Certification Program Manager
Updated on 11/6/2023
Veeva Systems

5,001-10,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Company Stage


Total Funding





Pleasanton, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Raleigh, NC, USA
Experience Level
  • History of building and managing successful, innovative credentialing functions
  • 5+ years experience in enterprise customer-facing curriculum or certification programs (in a SaaS environment)
  • Experience with digital credentialing programs such as Credily, Accredible and Learning Experience Platforms (LXPs) or Learning Management Systems (LMSs)
  • Experience with high-stakes test development and delivery; familiarity with vendors and methodologies
  • Consistent track record of accountability in delivering quality projects on time
  • Strong interpersonal skills with the initiative to build collaborative, productive relationships across all lines of business
  • Demonstrated ability to flexibly take on new challenges and pivot direction if needed
  • Bachelor's degree or equivalent
  • Lead Veevas's current credentialing program; ensure our program processes meet industry-accepted legal defensibility requirements
  • Benchmark Veeva's current program against other enterprise SaaS credentialing programs and develop/gain support for growth recommendations
  • Work with instructional designers and subject-matter experts to develop new badges and certifications by leading job-task analysis, exam blueprint, and item writing workshops
  • Work cross-functionally with SMEs and stakeholders to validate exam objectives, ensure technical accuracy of items, manage feedback cycles, and publish approved exams
  • Report on and communicate credential program results to cross-functional partners
  • Craft program messaging, candidate guides, FAQs, and website details; oversee all certification-related inquiries into our operations team
  • Develop and manage vendor relationships that support test development and delivery, psychometric analysis, and badging goals
  • Manage projects with accuracy, transparency, and a commitment to meeting deadlines
  • Develop a working knowledge of various capabilities of Veeva products and underlying technologies to become product-line conversant with a growing ecosystem of experts
Desired Qualifications
  • Masters degree in Instructional Design or related field
  • Credentialed in test development or psychometric analysis
  • Life sciences experience in pharmaceutical, biotech, medical device companies, or clinical research industries