Field Service Engineer Proton Therapy @ Varian

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Job Description

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.

Provides highly visible customer support through the performance of on-site support of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, upgrades, repair, installation and commissioning of complex equipment and systems.

Checks out and approves operational quality of system equipment.

Instructs customers in the operation - and if the site has customer technical personnel on site: the customer service team in the maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to 2nd level support or GFO management.

Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure and Customer Technical Bulletins, as required

Understanding of the clinical routines to be able to professionally work with the customer to support patient treatment ▪ May coordinate and review the activities of a small group of Installation Representatives and Subcontractors.

Works in cooperation with other expert company resources, required to assist in performing the installation, upgrade and troubleshooting activities as well as service activities.

Works within a compact team of site engineers, monitoring all aspects of the proton therapy system.

Fulfills special client's requirements when in place, following company’s procedures and politics.

Performs maintenance of the system in accordance with Preventive Maintenance Plan and Maintenance Instructions.

Performs necessary upgrades of the system in accordance with Service Technical Bulletins, as needed.

Proactively monitors condition of the system and escalates to site management and/or 2nd level support if abnormal operation/trends are identified.

Provides filed service reports about executed tasks in Unity system, using defined company standards.

Follows all applicable company instructions, requirements and policies

Follows both company and local safety policies

Maintain device history records regarding operating characteristics, design factors, technical performance, and development of products to improve installation efficiency.

Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.

During Installations and Upgrade activities: Conduct the Acceptance Conditions testing, to ensure that all installation conditions will be met according to schedule and that customers can sign the Acceptance Letters.

Perform other duties as assigned by site general manager or FSE lead

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Take lead role when working with newer and less experienced colleagues, shares knowledge.

Typical Education and Experience

Sound knowledge in the overall applied theory of the following subsystems: High Vacuum Applications, Cryogenics and Superconducting Magnets, High Voltage / High Current applications, AC and DC, RF Power Delivery System, X-ray with Computed Tomography, Industrial Robotics and Motion Control, Industrial PLC Controls, Radiation Dosimetry.

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from standard practice.

Requires minimum to no supervision in daily duties, and minimal supervision on new assignments.

Normally receives little instruction on day to- day work, general instructions on newly introduced assignments.

High School Degree or equivalent job experience in relevant field.

2 - 3 years of related experience.

Sound knowledge of applicable software, IT system operation principles and design.

Customer focused attitude.

Articulate and skilled in interpersonal communication. Able to handle difficult customer situations including troubleshooting while customer is observing.

Fluency in English, both written and spoken.

Sound in utilizing business tools such as Microsoft Office Applications.

Has completed all required Varian training Classes.

Obtains and completes Varian’s training plan specific to assigned responsibility.

Administrative Compliance in good standing.

Uses acquired job skills and company policies to complete assigned tasks.

Proficient in the operation of radiation producing equipment and handling of radioactive materials.

Other Desired Skills and Knowledge

Experience with SAP or equivalent ERP and PDM products and productivity software.

Experience in servicing or manufacturing of medical devices with conforming of ISO13485 standard.

Knowledge of local language.

May be required to specialize in specific technical areas and have a solid level of cross-functional and overall system knowledge.

Establish and maintain a network to 2nd level Support Team.

Special Job Requirements

Unless prohibited by law, the position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.

Perform emergency on-site service interventions when required, to provide the highest level of customer satisfaction.

Perform duties within a rotating three-shift system including holidays/weekends as required.

Willingness to work flexible hours including beyond standard work week hours.

Works in radiation-controlled area.

Occupational exposure to radiation and other occupational hazards pertaining to the installation and maintenance of the Proton Therapy System.

Ability to access and work within confined spaces and heights.

Standing, sitting, or stooping for extended periods of time.

Expected to be able to travel up to 75%, including international.

Note: Candidate must live within close proximity or be willing to relocate to Atlanta, GA. This is an on-site position that requires onsite work at local customer locations.

Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Min $61,150 - Max $91,730

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Field Service Engineer Proton Therapy

Varian

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