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Devoteam elevates IT service management capabilities with ITIL 5 Master certification. 20 August 2026 Consultancy-me.com The Strategy & Transformation team at Devoteam has achieved a notable milestone, becoming among the first groups worldwide to attain the ITIL 5 Master certification. ITIL, which stands for Information Technology Infrastructure Library, is a globally recognized framework for IT service management (ITSM) - essentially, a set of best practices for how organizations design, deliver, manage, and continually improve IT services. For example, ITIL covers things such as IT incident management, dealing with service requests, continuous improvement, and IT service optimization. Given its core importance to IT operations, ITIL is widely used by large enterprises and government organizations, particularly where IT operations are complex. ITIL 5 Master is the highest designation within the ITIL 5 qualification scheme. To attain this certification, candidates have to demonstrate that they can apply ITIL principles, practices and methods in real-world situations and show their ability to lead and improve IT-enabled products and services. According to experts, the Level 5 Master certification is "extremely difficult and uncommon" to obtain. For Devoteam, landing the certification positions the consulting firm as a leader in IT service management in the Middle East. The firm has over 500 consultants and staff, serving clients from offices in Saudi Arabia, the United Arab Emirates, Jordan, and Turkey. "This achievement sets a new benchmark for IT service management in the region and reflects our continued investment in world-class expertise." "As businesses accelerate their digital ambitions, the ability to connect technology, operations, and business priorities has never been more critical. By achieving the highest distinction within the ITIL framework, Devoteam strengthens its position as a trusted partner for organizations in the Middle East seeking to enhance service excellence, improve operational performance, and unlock better value from their technology investments." Reflections from leaders. Ahmad Salama, Competency Director: "For more than two decades, ITIL has shaped how I help organizations transform services, improve customer outcomes, and realize business value from technology. Achieving ITIL 5 Master is a milestone, but the real achievement is the impact delivered to clients along the journey." Islam El Zayat, Principal: "This achievement reflects over a decade of continuous learning, practical experience, and an unwavering commitment to helping organizations transform, innovate, and deliver lasting value." Fatma Abudaqqa, Consulting Manager: "ITIL thinking drives every framework I build and every client I advise. Achieving ITIL 5 Master isn't about the title; it's about continuous growth and delivering maximum value to every future project." Mohammad Shbeita, Consulting Manager: "From my first ITIL certification in 2012 to becoming one of the pioneers of ITIL 5 Master, this achievement reflects over a decade of commitment to service excellence and transformation."

Devoteam launches Emerging Leaders Program with IMD for Saudi high-potentials. 20 August 2026 Consultancy-me.com Devoteam's Saudi business has launched the Emerging Leaders Program in partnership with IMD, a renowned business school based in Switzerland. The new learning and development initiative is designed to fast-track a select group of high-potential Saudi talent at Devoteam, preparing them for future leadership roles. "At Devoteam, we believe in nurturing local talent and providing world-class opportunities for growth," said Osama Ghoul, Executive Vice President & Managing Partner at Devoteam. "By combining IMD's world-class expertise in learning and development with our commitment to Vision 2030, we are preparing our future leaders to help shape the Kingdom's digital landscape." The Emerging Leaders Program aims to prepare participants to "shape and lead the digital and tech landscape in Saudi Arabia," in alignment with the objectives of Saudi Vision 2030. The program covers four broad areas: digital strategy, digital excellence, innovation, and digital transformation. IMD will provide its expertise, practical frameworks, and learning excellence, while Devoteam will support participants through sponsorship and mentorship. Inaugural class. Among the high-potential employees selected for the program's inaugural class are Saleh Alsagoor and Shog Alomair, both are Senior Strategy & Transformation Consultants at Devoteam. Commenting on her selection, Alomair described the IMD program as an opportunity to gain new perspectives and tools to support Saudi Arabia's Vision 2030 ambitions. Alsagoor, meanwhile, described his selection as a step toward becoming a leader in digital transformation and creating long-term value. In the Middle East, Devoteam has over 500 consultants and staff, serving clients from offices in Saudi Arabia, the United Arab Emirates, Jordan, and Turkey. The firm is minority owned by Saudi giant Solutions by STC.