Full-Time
CAN – Customer Service Manager
Posted on 6/21/2025
Walmart
10,001+ employees
Global retail chain offering affordable products
No salary listed
Entry, Junior
Nisku, AB, Canada
In Person
Primary Location: 5302 Discovery Way, Leduc, AB T9E 8J7, Canada
- Age - 16 or older
- Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
- Handles customer and Associate concerns and provide guidance as required.
- Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
- Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
- Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing 'Failure to Deactivate' Logs.
- Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
- Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
- Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices. The company serves everyday consumers, families, and communities, focusing on affordability and essential goods. Walmart's operations include both physical stores and an e-commerce platform, Walmart.com, which has gained importance, especially during the COVID-19 pandemic. The company generates revenue through the sale of groceries, apparel, electronics, and household items, as well as financial services like money transfers and health services such as pharmacies. Walmart differentiates itself from competitors through its efficient supply chain management and large-scale purchasing, allowing it to maintain low prices. The company's goal is to save people money and support communities, demonstrated by its efforts during the pandemic and its commitment to social responsibility, including programs for veterans and military families.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bentonville, Arkansas
Founded
1962
Simplify's Take
What believers are saying
- Distribution center expansion in Indiana boosts supply chain efficiency and job creation.
- Multichannel Fulfillment service attracts third-party sellers, increasing e-commerce market share.
- Beef facility opening ensures product quality and better pricing for consumers.
What critics are saying
- 'Dark' store model may face adoption and operational challenges in the U.S.
- Beef facility could attract scrutiny from environmental and animal rights groups.
- Drone delivery expansion may face regulatory and privacy concerns.
What makes Walmart unique
- Walmart's 'Dinner Tonight' platform enhances online shopping with convenient meal solutions.
- Drone delivery expansion positions Walmart as a leader in innovative logistics.
- Walmart's owned beef facility marks a strategic shift in supply chain control.
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Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Company News
Walmart informs its members that they are launching a 'dark' store model.
Walmart has opened its first-ever owned and operated beef facility in Olathe, Kansas, marking a major shift in its supply chain strategy.
Walmart has launched a "Dinner Tonight" platform on its website and app, offering quick meal solutions through one-click baskets, a recipe hub and shoppable lists.
FORT WAYNE, Ind. (WFFT) - The Walmart distribution center in Garrett, Indiana is adding a 600,000 square foot facility with automated technology.
Walmart is expanding its drone operations in Arkansas, Florida, Georgia, North Carolina and Texas, becoming the first retailer to scale drone delivery across five states.