INACTIVE
Full-Time
Customer Success Manager
Posted on 7/12/2024
Odaseva
51-200 employees
Data governance solutions for Salesforce users
Data & Analytics
Enterprise Software
Cybersecurity
Compensation Overview
$50k - $500kAnnually
Senior, Expert
San Francisco, CA, USA
Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Requirements
- 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries.
- 5+ Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Developer, Cloud Consultant, etc).
- Strong experience leading and facilitating executive meetings or technical workshops with admins and architects.
- Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc.
- Project manager mindset (prioritization, multitasking and organization skills)
- Willingness to share their technical knowledge with their peers.
- Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships.
- Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services.
- Ability to align our platform features with customer objectives.
- Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
- Full professional proficiency in English.
Responsibilities
- Acting as the trusted advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customers.
- Creating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needs.
- Staying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peers.
- Leading the onboarding process of our key customers.
- Accelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technology.
- Delivering deep product demos to increase the awareness of our products to our customers.
- Being the main point of contact for your customers and sharing your knowledge to address complex use cases.
- Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts).
- Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experience.
- Mobilizing other Odaseva resources in order to maximize customer satisfaction.
- Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint.
- Sharing your technical knowledge with the greater CSM / CST organization through regular enablement sessions.
- Participating to the creation of meaningful content to improve our Knowledge Base and overall documentation.
Odaseva focuses on data governance for Salesforce, providing services that help large enterprises protect their data, ensure compliance with regulations like GDPR and CCPA, and optimize data operations. Their offerings include backup and restore solutions, compliance assistance, and tools for managing data quality. Unlike competitors, Odaseva operates on a subscription model and tailors solutions to meet specific client needs. The company's goal is to empower organizations to manage their data securely and efficiently.
Company Stage
Series B
Total Funding
$39M
Headquarters
San Francisco, California
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 0%2 year growth
↑ 21%
Simplify's Take
What believers are saying
- The $54M Series C funding will enable Odaseva to expand its product offerings and enter new markets, enhancing career growth opportunities.
- Odaseva's partnerships with leading audit firms and successful completion of rigorous assessments like IRAP demonstrate a strong commitment to security and compliance, boosting its reputation and client trust.
- The launch of the Managed Services Provider Partner Program indicates a growing demand for Odaseva's platform, potentially leading to increased job stability and market presence.
What critics are saying
- The niche focus on Salesforce data governance may limit market opportunities compared to more diversified competitors.
- Rapid expansion and new market entry could strain resources and lead to operational challenges.
What makes Odaseva unique
- Odaseva specializes exclusively in data governance for Salesforce, setting it apart from broader data protection and compliance providers.
- Their focus on large enterprises and compliance with stringent regulations like GDPR and CCPA gives them a competitive edge in highly regulated industries.
- Odaseva's recent $54M Series C funding round underscores its financial stability and commitment to innovation in data security and Zero Trust offerings.
INACTIVE