Full-Time

Shift Leader

Caribou Coffee

Caribou Coffee

1,001-5,000 employees

Specialty coffeehouse chain with franchising

Compensation Overview

$12.75 - $21.25/hr

Oakdale, MN, USA

In Person

Category
Retail (1)
Required Skills
Inventory Management
Customer Service

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Requirements
  • At least one year of leadership, restaurant, retail, or customer service experience is required, unless properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
  • The ability to work early mornings, evenings, some holidays, and/or weekends is required.
  • Candidates must be at least 18 years of age.
  • Candidates must be able to hear, speak, see, bend, reach, lift up to 50 pounds, and stand for 4 to 8 hours, or accomplish these requirements with or without reasonable accommodations.
Responsibilities
  • Demonstrate mastery of Team Member duties with ease, enthusiasm, and excellence.
  • Lead shifts focused on team engagement and guest satisfaction.
  • Maximize product sales and manage waste.
  • Take ownership of the store's look and feel.
  • Understand the daily deployment and associated roles and responsibilities.
  • Use effective communication on the floor during the shift.
  • Identify and address team and guest needs before they become problematic.
  • Communicate and delegate shift priorities, objectives, and tasks.
  • Take ownership of the current shift and prepare for the following shift.
  • Ensure the team executes standard operating procedures and quality standards correctly and consistently.
  • Coach and provide in-the-moment feedback to Team Members.
  • Train the team on role responsibilities, product knowledge, and promotional items.
  • Complete administrative tasks, including bank deposits, inventory, and store product orders.
  • Develop Team Members and participate in conversations about career and professional growth.
  • Demonstrate the company's core values in daily work.
  • Manage personal impact and conduct.
  • Serve as Manager on Duty and make decisions for the shift.
  • Remain resilient and calm during critical moments.
  • Lead the team, serve guests, and participate as a community member.
  • Support the success and growth of others.
  • Serve as a subject matter expert and help others grow.
  • Lead a diverse group of people while continuing to grow and learn.
  • Provide feedback and coach the team toward commitment and performance.
  • Create an inclusive and inspiring culture on every shift.
  • Pursue personal development, feedback, and growth opportunities.
Desired Qualifications
  • A high school diploma or GED equivalent is preferred.
  • A valid driver's license and reliable transportation are preferred.

Caribou Coffee sells specialty coffee and espresso drinks, teas, and pastries through a mix of company-owned cafes, franchised locations (domestic and international), non-traditional sites like airports and campuses, and a consumer-packaged goods line sold in stores and online. Its products come from a menu of proprietary blends, single-origin coffees, and seasonal drinks, served in a welcoming café setting, with a loyalty program called Caribou Perks to reward repeat customers. The company differentiates itself through long-standing sustainability practices, serving 100% Rainforest Alliance Certified coffee since 2012, plus a focus on community-oriented spaces and shared resources within Panera Brands for growth. The goal is to broaden its footprint and offerings while maintaining sustainable sourcing and a strong customer loyalty base.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Minneapolis, Minnesota

Founded

1992

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Simplify Jobs

Simplify's Take

What believers are saying

  • On June 9, 2026, Caribou hired Gene Komsky as CFO from Cooper's Hawk.
  • May 7, 2026's Everyday Value Menu broadens traffic with lower-ticket morning orders.
  • New stores opened in Covington, Hope Mills, and Clearwater during 2026.

What critics are saying

  • March 2026 closures in Ferndale and Allen Park show franchisee economics are breaking.
  • Caribou's 2024 retreat from Ohio, Michigan, and Pennsylvania left Starbucks and Dutch Bros. winning corridors.
  • Panera Brands concentration creates existential risk if JAB reprioritizes capital toward Panera Bread.

What makes Caribou Coffee unique

  • Caribou's drive-thru and walk-up format fits commuter markets, like Covington and Clearwater.
  • Its 2026 value menu bundles $2 coffee and $4 breakfast without discounting premium drinks.
  • JAB keeps Caribou inside Panera Brands, preserving shared financing, real estate, and supply chain.

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Growth & Insights and Company News

Headcount

6 month growth

12%

1 year growth

12%

2 year growth

12%
QSR Magazine
Jun 9th, 2026
Caribou Coffee names Gene Komsky CFO.

Caribou Coffee names Gene Komsky CFO. Jun 9 2026 Gene Komsky joins Caribou from Cooper's Hawk Winery and Restaurants where he was Vice President of Finance. Caribou Coffee, the national operator of premium coffeehouses, today announced the appointment of Gene Komsky as Chief Financial Officer. The news follows former CFO Scott Kennedy's move to Chief Executive Officer in late 2025 and the addition of new executives in marketing, IT, supply chain and real estate development to better align teams with the company's vision and strategic priorities. Gene Komsky joins Caribou from Cooper's Hawk Winery and Restaurants where he was Vice President of Finance. Komsky brings almost two decades of strategic finance leadership and broad experience driving financial planning and analysis (FP&A), corporate finance, and operational excellence across multi-unit and growth-stage businesses in both private equity-backed organizations and public companies. In his role as Chief Financial Officer at Caribou, he'll work closely with Kennedy and Chief Commercial & Strategy Officer Matt Reiter. "We took our time considering just the right balance of experience, skillset and leadership perspective for this important role in Caribou's future," said Kennedy. "Gene is the perfect addition to the team with both years of proven success in corporate finance at the highest levels, but also in the way he thinks - like a head of operations and a key member of the strategy team. That's the kind of integrated and seamless operating model we've been building at Caribou to help us to continue growing in a smart, strategic manner while also delivering exceptional experiences for guests and creating lasting value in the choices they make." Over his career, Komsky has held senior finance positions at XPO Logistics Inc, the worldwide freight logistics organization; food packaging leader Pactiv Evergreen, Inc., and Hexacomb Corporation, a manufacturer of paper packaging products and systems. "It's a pivotal time to be joining Caribou," said Komsky. "Scott and the leadership team have built a thoughtful strategy and strong foundation for the future. There's a clear roadmap in place to continue strengthening the brand, operations and guest experience. I'm particularly energized to join a team where finance plays a critical role in helping accelerate growth and support long-term value creation for the business and our guests." Komsky is a graduate of DePaul University where he gained a Bachelor of Science in Finance and Marketing, and DePaul Driehaus College of Business, where he received his Master of Business Administration (MBA) in Finance and Operations Management. He is in the process of relocating from Chicago to the Twin Cities with his wife and young son.

Beacon Media
May 20th, 2026
Clash of the coffee titans on East Bay Drive.

Clash of the coffee titans on East Bay Drive. Caribou Coffee recently opened on East Bay Drive, joining a crowded field of nearby competitors that includes Starbucks, Dunkin' and fellow newcomer, Dutch Bros. By JEFF ROSENFIELD, Tampa Bay Beacons LARGO - Caribou Coffee, a Minnesota-based company founded in 1992 known for its freshly brewed, hand-crafted drinks, recently opened a new location at 4375 East Bay Drive in Clearwater, just over the Largo city line. Caribou's bright, drive-thru-only spot resides in the middle of a brewing clash of the coffee titans that includes nearby competitors Dunkin', Starbucks and fellow area newcomer, Dutch Bros., which has seen a steady stream of customers pouring daily through its Kenne Plaza drive-thrus since it opened in late 2025. This battle of the corridor's coffee shops already claimed one victim, as the Blend Coffee and Cocktails shuttered its location at 3150 East Bay Drive after opening in the former Checker's restaurant in August 2024. Despite the closure, there's still plenty of options crammed into a tight, two-mile stretch of East Bay Drive. As a nearby resident, this reporter was curious to find out how Caribou could fare in this ultra-competitive, cup-to-cup coffee combat. Calling in a ringer. As an admitted "Gimme caffeine ASAP!" Keurig user, I enlisted the assistance of my 24-year-old niece, Taylor Richardson, a self-professed coffee connoisseur who was practically weaned on a French press. Taylor, who lives near Largo Central Park and drives the route daily to work the early shift at a doggie day care facility on U.S 19, initially stated she's always been a big fan of Dunkin's. "Their coffee isn't fancy, but it always tastes good," she said of the Boston brand noted for its reliability. Dutch Bros. When the day calls for a pick-me-up that's a bit more elaborate, Taylor typically turns to Dutch Bros. "The hazelnut double latte," she quickly replied when asked for her go-to drink at Dutch. Bros., an Oregon based company that, like Caribou, was founded in 1992 and opened to much fanfare, in line with its coffee-cult-like following, in the plaza on the northwest corner of East Bay Drive and Keene Road last November. One look at the creamy, whipped concoction and it was easy to see it being a favorite of "fancy coffee" fans. While snapping a few photos in front of the colorful Dutch Bros. sign, Taylor noticed the rival Starbucks location was a mere scones throw away across the busy East Bay/Starkey Road intersection. "I like Starbucks when I need a real pick-me-up, because their coffee is so strong," she said, once again hitting the nail on the head of a common perception about the Seattle-based brewing giant's blends. Caribou. Not wanting to get too hopped up on caffeine before noon, Tbnweekly skipped trips to Starbucks and Dunkin's and traveled east past Belcher Road to check out the new Caribou location, which is easy to miss amid the flurry of side streets and strip plazas but still stands out due to its freestanding, angular blue-and-white building. Once parked, the attentive worker at the window happily asked about its familiarity with the company; when told it was limited, she proceeded to direct Tbnweekly through the small but densely packed menu that features cold and hot coffee and "not coffee" drinks, including their signature caramel high rise, and several food items. "I like it," Taylor said after sipping an iced vanilla white mocha coffee, while this "regular coffee" Joe reporter found the Caribou Blend medium roast blend highly enjoyable. (Note to self: It's available in K-cup version on the company's website.) More than coffee. While Tbnweekly both enjoyed Caribou's coffee, my niece said the food menu is a highlight that's tough to beat "Their menu is much better, I think," she said of the list that features breakfast and lunch items, including their signature Lumberjack sandwiches, as well as sweet treats and pastries that are served all day. "The food just looks tastier, and they have a lot more options than some of the other places, in my opinion." One drawback of the new Caribou spot is there's no place to sit down, inside or outside, because there aren't any public restrooms on the property, according to the employee. Another is that Caribou opens later - at 6 a.m. daily - than both Dunkin's and Dutch Bros, which open at 5 a.m., and Starbucks, which opens at 4:30 a.m. during the week and at 5 a.m. on weekends. "Sometimes I leave for work before 6, and I have to find a place that's open," Taylor said, meaning Caribou is about a half hour too late to catch the early, early morning coffee-drinking commuters. But she said she thinks there's enough variety between the four powerhouse national coffee brands that they could all coexist in the bustling East Bay Drive corridor. "I think there's something here for everyone," she said. "It just depends on what you like!" JEFF ROSENFIELD, Tampa Bay Beacons

Daily Coffee News
May 15th, 2026
Weekly Coffee News: Weber Opens European HQ + new Cup Tasters champ.

Weekly Coffee News: Weber Opens European HQ + new Cup Tasters champ. Welcome to DCN's Weekly Coffee News! Subscribe here for all the latest coffee industry news. Also, check out the latest career opportunities at CoffeeIndustryJobs.com. Weber Workshops Opens European HQ in Germany High-end specialty coffee equipment company Weber Workshops has established Weber Workshops GmbH, opening a European headquarters and distribution center in Hamburg. Until now, Weber Workshops has served European customers primarily through direct shipments from Taiwan, supported by its North American logistics and service center in Golden, Colorado. Christian Klatt will serve as managing director of the European operation. 2026 World Cup Tasters Champion is Le Quang Cuong (Nicky) of Vietnam The Specialty Coffee Association announced that Le Quang Cuong (Nicky) of Vietnam is the 2026 World Cup Tasters Champion following three days of competition at World of Coffee Bangkok. Mehmet Sogan of the United States finished third. Georgia Cafe Says It Is Closing After Family Member Detained by ICE After three years, Rossville, Georgia-based Buenos Dias Coffee said in a Facebook post that it is permanently closing as the family behind the business plans to move to Mexico to support their mother, Laura, who the company said was detained by ICE and remains in custody facing deportation. Cooabriel Sees Smaller but Better Robusta Crop in Espírito Santo In an interview with Reuters, the president of Brazil's largest canephora-producing coffee cooperative, Cooabriel, said Espírito Santo state's robusta crop is expected to be slightly smaller than last year's, though of better quality. The report noted that Brazilian crop agency Conab has predicted the country's robusta crop to be 6.4% higher than last year's. Dalla Corte North America Names Alex Jeans Sales Engineer Dalla Corte North America has named Alex Jeans sales engineer. Jeans brings more than 12 years of specialty coffee and foodservice experience to the role, including positions with S&D Coffee & Tea/Westrock and Kerry's coffee division. Massimo Zanetti Beverage USA Names Adam Reizer CFO Massimo Zanetti Beverage USA has named Adam Reizer chief financial officer following Matthew Smith's recent promotion to president. The company said Reizer brings experience in food manufacturing, financial discipline and operational transformation. Caribou Coffee Appoints Four Vice Presidents Minnesota-based Caribou Coffee has named four vice presidents as part of its long-term growth plan: Kristen Goldberg for brand and marketing; Kyley Yanker for market development and real estate; Soumil Deshmukh for technology; and Mike Iannuzzelli for supply chain. The appointments come under the watch of new Caribou Coffee CEO Scott Kennedy. Black Rock Coffee Bar Posts Q1 Growth Arizona-based Black Rock Coffee Bar reported first-quarter 2026 revenue of $55.5 million, up 23.7% from a year earlier, while net income improved to $1.8 million from a $0.9 million net loss in the prior-year period. Liverpool Coffee Festival Returns for Third Year The Liverpool Coffee Festival will return to Black Lodge Brewery on Kings Dock Street on June 6-7 from 10 a.m.-4 p.m. each day for its third edition. Organizers say the event will feature hundreds of coffees, a Tasting Lab and a Roasters' Village. Berkeley Philz Workers Affiliate With UFCW Local 5 Workers at the unionized Philz Coffee shop in Berkeley, operating as Philz Coffee United, have affiliated with United Food and Commercial Workers Local 5, the largest private-sector union in Northern California, according to a KALW report. Icymi. Here are some of DCN's top stories from the past week...

St. Cloud Times
May 14th, 2026
Caribou Coffee in Minnesota launches value menu.

Caribou Coffee in Minnesota launches value menu. St. Cloud Times Updated May 14, 2026, 4:07 p.m. CT Caribou Coffee, a coffeehouse known for its handcrafted beverages made with real ingredients, is rolling out a new value menu at participating locations nationwide. Beginning May 7, a company release stated, Caribou Coffee is serving Caribou Everyday Value Menu items, including to-go favorites and barista-made beverages. The Everyday Value Menu features a curated lineup of Caribou classics now offered at prices starting at $2, the release stated. Guests will be able to enjoy signature items such as a small, specialty-grade brewed coffee, streusel-topped blueberry muffins and Caribou's Cold Press, its version of cold-brewed coffee.

The Charlotte Observer
May 13th, 2026
Trendy coffee, NY-style bagel shops to shutter at Park Road Shopping Center.

Trendy coffee, NY-style bagel shops to shutter at Park Road Shopping Center. May 13, 2026 4:46 PM Gift Article Bad news for breakfast lovers: Bruegger's Bagels and Caribou Coffee are closing up shop at Park Road Shopping Center. The bakery and café, which share a 4,624 square-foot suite in the shopping center, are slated to close later this month, The Charlotte Ledger first reported. Their last day in business is Tuesday, May 26, a Caribou Coffee employee confirmed to CharlotteFive over the phone. The reason for the closure wasn't immediately clear. May 13, 2026 5:00 AM Bruegger's is best known for its NY-style bagels and "Made in Vermont" cream cheese, while Caribou Coffee serves a range of hot coffees, teas and hand-crafted espresso drinks. Both brands are owned by JAB Holding Company, which acquired Bruegger's in 2017. CharlotteFive reached out to EDENS Properties, which owns the Park Road Shopping Center, for more information on the closures and was awaiting a response. The Charlotte Running Company is expected to take over the space after Bruegger's and Caribou, according to The Charlotte Ledger. This is a developing story and will be updated. Bruegger's Bagels / Caribou Coffee. Cuisine: NY-style bagels and coffee February 5, 2026 9:45 AM May 12, 2026 11:31 AM CharlotteFive May 11, 2026 3:03 PM Food and drink. May 13, 2026 11:44 AM Sun Herald Tanasia is a service journalism reporter at the Charlotte Observer | CharlotteFive, working remotely from Atlanta, Georgia. She covers restaurant openings/closings in Charlotte and statewide explainers for the NC Service Journalism team. She's been with McClatchy since 2020.