Customer Advisor

Are you a natural seller who thrives in a fast-paced retail environment? We are looking for a dynamic and results-driven Customer Advisor, to join our team at the Microsoft Company Retail Store in Redmond. If you’re passionate about connecting customers with the latest technology and branded merchandise, are driven by achieving sales targets while delivering exceptional service, then we want to meet you. Our goal is to exceed customer expectations and drive outstanding store performance every day. At the Microsoft Company Store, shoppers experience the best that Microsoft has to offer.

As a Customer Advisor, you’ll engage with customers, uncover their needs, and recommend innovative Microsoft solutions to enhance their lives. Our associates are sales professionals who strive to create memorable, personalized shopping experiences that turn visitors into loyal customers. If you are energized by meeting sales goals, displaying eye-catching branded merchandise, and enjoy working in a vibrant retail environment, we invite you to apply. Join us to help shape the future of retail and deliver extraordinary results by providing unparalleled customer experiences. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Required/Minimum Qualifications:

• High School Diploma OR equivalent experience.
• Experience in sales or customer service in a (brick and mortar) retail environment OR equivalent experience.

Additional or Preferred Qualifications:

•  High School Diploma AND 1+ year(s) relevant sales or customer service in a (brick and mortar) retail environment OR equivalent experience.

Customer Advisor ATR-B - The typical base pay range for this role across the U.S. is USD $22.07 - $31.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $26.01 - $32.79 per hour.

Learn more about base pay ranges and pay equity: https://careers.microsoft.com/us/en/us-retail-pay

 Microsoft will accept applications for the role until November 2, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Engages a broad range of customers including international customers to help them understand how Microsoft technology solutions can help them achieve their personal goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals. 
• Conducts customer tours of the MEC/ECS and/or Microsoft Visitor’s Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners. Influencing for Impact.
• Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch. Ensures appropriate inventory is available for promotions.
• Works within the Microsoft Experience Center (MEC) across Microsoft all product and services (e.g., cloud, Gaming, Very Small Businesses) to consult with customers to understand technical issues, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers.
• Provides feedback and product insights to help deliver better customer-success strategies and customer solutions. 
• Physical requirements include, lifting items up to 56lb, standing and walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator.
• Adhering to company and local safety regulations in place for the MEC/ECS, to ensure safety of self and others. 
• May perform other duties as assigned. 

         Embody our Culture and Values