Full-Time
Canada – Sr. Revenue Operations Analyst – Senior Care
Confirmed live in the last 24 hours
PointClickCare
1,001-5,000 employees
Cloud-based EHR solutions for senior care
Compensation Overview
CA$88.8k - CA$98kAnnually
Mid, Senior
Remote in Canada
Remote option available; Mississauga is also a potential location.
- 3+ years of sales analytics or sales/business operations experience
- Bachelor’s degree
- Proficient with Salesforce CRM, Clari experience is considered an asset
- Experienced in process analysis, design, optimization, and documentation. Demonstrated success in automating existing manual processes.
- Service-oriented mindset: always dedicated to delivering the best results to the internal customer
- Meticulous attention to detail and excellent organizational skills
- Can work independently to meet deadlines and produce quality results
- Can prioritize and manage multiple projects simultaneously
- Strong written and oral communication skills
- Strong interpersonal and relationship-building skills
- Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint), and Advanced MS Excel skills (complex pivot tables, advanced formulae, PowerPivot)
- SQL (Structured Query Language), Visual Basic, Python, PowerBI strong assets
- Provide reporting and analysis of sales data to management to inform strategy and tactics, including territory design and optimization
- Prepare regular, comprehensive KPI analysis for consumption by SLT/ELT, supporting the Senior Manager
- Support month end close and deal closure process, as well as reconciliation
- Support new fiscal year planning with required TAM and quota analysis
- Lead the 90-day bookings forecast cycle, working in close collaboration with FP&A, and support building a 12 month rolling bookings forecast
- Collaborate with Corporate Data Office (CDO) to maintain data quality and integrity of key sales systems
- Create and manage reporting for key sales performance metrics, such as pipeline management, sales attainment, win/loss ratio, average length of sale, etc.
- Conduct data analysis to support continuous business process improvement
- Support sales employees on effective use of sales systems (Salesforce, Clari, Insights, etc.)
- Partner with the Business System Analyst to drive continuous improvements in sales systems and tools
- Support sales commission calculation and communication process in partnership with Total Rewards
- Collaborate with sales enablement in the development of a comprehensive Sales Operations Playbook detailing all key CRM workflows (lead management, opportunity management, quoting, etc.)
- Provide one-on-one assistance for sales employees experiencing technical issues with the CRM
- Collaborate with the Corporate Data Office (CDO) on continuous improvement of CRM processes and data accuracy
- Collaborate with the SDR Manager and Marketing to optimize implementation of existing sales automation tools and follow-up of marketing qualified leads
- Lead the evaluation and implementation of new sales automation tools
- Lead the transformation of sales automation activity data into actionable insights that improve sales outcomes
- Work together with sales reps on whitespace and territory analysis to identify high-value prospects (leveraging our internal RADO model) capable of converting to revenue with maximum efficiency
- Provide ad hoc analysis of CRM and market data required to accelerate deal progression and improve win rates
- Partner with other Senior Care Revenue Operations Analysts to provide ad hoc support for other functional areas, as required
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.
Company Stage
Grant
Total Funding
$220M
Headquarters
Mississauga, Canada
Founded
2000
6 month growth
↑ 1%1 year growth
↑ 8%2 year growth
↑ 6%
Simplify's Take
What believers are saying
- PointClickCare's expanding care collaboration network, now supporting over 32.7 million Californians, demonstrates its growing influence and market penetration.
- Strategic partnerships, such as with Clootrack for customer experience analytics and C3HIE for improved care coordination, highlight PointClickCare's commitment to innovation and enhanced service delivery.
- The ONC Health IT Certification reinforces PointClickCare's commitment to interoperability and value-based care, positioning it as a trusted partner in the healthcare ecosystem.
What critics are saying
- The highly competitive healthcare technology market requires PointClickCare to continuously innovate to maintain its leadership position.
- Integration challenges with various partners and systems could pose risks to seamless data exchange and interoperability.
What makes PointClickCare unique
- PointClickCare's focus on the senior care sector and post-acute care facilities sets it apart from broader healthcare technology providers.
- The Harmony platform's real-time insights and analytics, leveraging the largest post-acute care data cloud, provide a significant competitive advantage in care coordination.
- Their strong emphasis on interoperability, including integrations with systems like Salesforce, enhances their value proposition by ensuring seamless data exchange.
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Benefits
Competitive financial rewards & equity potential
Comprehensive benefits available from day 1
Midweek mingles with free lunch
Wellness spending account
Retirement savings plan with employer match
Flexible PTO
Hybrid work models
Parental leave
Family planning support
Training & development programs
Corporate discounts program
Summer half-day Fridays
Health & wellness programs