Full-Time

Operations Specialist

Confirmed live in the last 24 hours

Care

Care

5,001-10,000 employees

Online marketplace for caregivers and families

Healthcare
Consumer Goods

Compensation Overview

$25.48Hourly

+ Bonus + Short-term Incentives + Long-term Incentives

Junior, Mid

Dallas, TX, USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Bachelor’s Degree in Business/Economics preferred.
  • 1-3 years of customer service experience.
  • Proven ability to handle multiple time-sensitive projects under competing deadlines.
  • Competency to meet and/or exceed case closure quotas.
  • Team-player, with a passion for delivering exceptional customer service.
  • Low absenteeism.
  • Consistently punctual.
Responsibilities
  • Ability to prioritize daily workload.
  • Applies for and maintains client tax accounts at the federal, state and local levels.
  • Daily processing of client mail in relation to client tax accounts.
  • Maintains relationships with state and local government agencies to aid in client service.
  • Completes quarterly and annual projects- missing tax identification numbers and tax account closures as well as missing state tax rates.
  • Completes special projects as needed.

Care.com connects families with caregivers for children, seniors, and pets through an online marketplace. Families can find caregivers by browsing profiles that include background checks and reviews, ensuring they make informed choices. The platform operates on a subscription model, where families pay to access caregiver information, while caregivers can enhance their visibility with premium listings. Care.com stands out from competitors by offering a wide range of care services and additional features like payroll management and insurance options. The goal of Care.com is to simplify the process of finding reliable care for families, making it easier for them to connect with qualified caregivers.

Company Stage

IPO

Total Funding

$107.5M

Headquarters

Waltham, Massachusetts

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • The introduction of employer-based spending accounts positions Care.com as a forward-thinking company addressing modern workforce needs.
  • Despite legal challenges, Care.com's willingness to settle and focus on customer service demonstrates resilience and commitment to improvement.
  • The platform's diverse service offerings and global presence provide opportunities for expansion and market penetration.

What critics are saying

  • The recent $8.5 million settlement with the FTC over deceptive practices could damage Care.com's reputation and customer trust.
  • Legal challenges and accusations of misleading advertising may lead to increased scrutiny and regulatory pressure.

What makes Care unique

  • Care.com offers a comprehensive marketplace for childcare, senior care, and pet care, setting it apart from niche-specific competitors.
  • The platform's global reach and subscription-based model provide a steady revenue stream and access to a wide range of caregivers.
  • Care.com's additional services like payroll management and insurance offerings enhance its value proposition beyond basic caregiver connections.

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