Technical Support Engineer
Posted on 2/8/2023
Canada • Remote
Experience Level
Desired Skills
  • Basic understanding of Programming knowledge, or experience dealing with reading data to troubleshoot customer issues
  • 1+ years of experience in a Technical Support engineering role, providing some sort of live-chat experience
  • Prior experience with API's
  • Excellent verbal and written communication skills
  • Experience troubleshooting integrations and web applications for customers
  • A real passion for working with customers
  • Demonstrated ability to quickly learn complex technologies and software
  • Growth mindset - an eagerness to learn, and approaches change with optimism and resilience
  • Willingness to get your hands dirty at an early stage company that candidly, works a lot of long days
  • Become a subject matter expert on all things Zip, with deep product knowledge
  • Serve as a technical expert to explain complex issues to a non-technical audience
  • Work with engineering to troubleshoot and resolve customer issues
  • Use internal tooling to investigate data, logs and integrations
  • Partner with Product, representing the voice of the customer to help drive the Product Roadmap
  • Partner with other post-sale stakeholders to triage, understand, and solve customer issues promptly and effectively
  • Use broad product expertise and understanding of our customer base to increase product adoption
  • Proactively identify opportunities to improve how we work, both in Customer Support and overall at Zip
Desired Qualifications
  • Experience with modern support software (Intercom/Zendesk)
  • Experience building project with code
  • Experience with operational automation software(Zapier)

51-200 employees

Intake-to-procurement software
Company Overview
Zip’s mission is to increase the pace of innovation for every business in the world. The company is striving to offer companies the fastest way to purchase the best insights to confidently make spend decisions and also simplify the way to transact business anywhere.
  • 📈 Start-up equity
  • 💸 401k plan
  • 🦷 Full health, vision & dental coverage
  • 🍽️ Catered lunches & dinners
  • 🚍 Commuter benefit
  • 🚠 Team building events & happy hours
  • 🌴 Unlimited PTO
  • 💻 Shiny new Apple equipment
  • 🪑 Generous office stipend for remote employees
Company Core Values
  • 💪 We take ownership and leave things better than we found them
  • 🔊 We communicate openly, frequently, and transparently, even when it's hard
  • 👩‍💻 We listen to customers to solve problems and build loyalty
  • 🐶 We learn quickly and operate with an underdog mindset
  • 🥂 We appreciate our teammates and celebrate achievements
  • 🌎 One Zip - we collaborate and win as a company and team