Essential Functions

• Provide consulting services that include client training, onboarding, and other essential product management
• Identify areas of opportunity and risk in the customer business as it relates to the product solutions provided
• Carry out responsibilities such as identifying problems, examining medical data, analyzing revenues, interviewing staff, and identifying ways of reducing costs and improving practice performance
• Maintain a high-level of customer retention for consulting recurring services
• Identify best practices for internal and external training
• Review practice management products for supporting best practices documentation that is current and available for internal and client facing use
• Consult with physician offices and identify key areas of software impact, including but not limited to revenue cycle management (RCM), marketing, scheduling and EMR workflows
• Own project management responsibilities, including creating project artifact templates for charters, statements of work, change requests, plans, etc
• Conduct internal training on physician practice workflow and standard operating practices to new customer-facing employees
• Create and deliver presentation to clients, prospects and other industry related events as needed.
• Assist with on boarding and guidance of new Consultants
• Travel to clients for specific consulting projects as needed not to be more than 50% of utilization.
• Maintain Outlook work calendar with all client meetings and other business meetings
• Submit timecards, weekly overview and other updates to department initiatives and KPI’s as requested
• Maintain and update projects in salesforce
• Create opportunities and other client related events in salesforce
• Participate in meetings as needed for product education, product guild, team, best practices and others that may relate the supporting the position
• Participate in national user conference

Minimum Qualifications

• 3 years of experience in customer service industry
• 3 years of experience training Physicians and physician office staff
• 3+ years of experience in Nextech products that includes either training or implementation of Nextech Select OR  NexCloud
• Minimum of two years implementing or training insurance billing
• Excellent verbal & written communication skills
• Strong critical thinking, decision making, influencing, and conflict resolution skills
• Professional presence with an enthusiastic demeanor
• Demonstrated ability to work independently in a matrix organization
• Ability to Travel: 25%-50%

Preferred Qualifications

• 2+ years of experience as a Practice Office Manager
• Previous physician practice consulting
• Previous experience with creating and delivering PowerPoint presentations
• Bachelors degree

Working Environment/Physical Demands

• Long-distance or air travel as needed
• Activities require a significant amount of work  in front of a computer monitor.

Total Rewards

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• iCREATE Employee Recognition Program
• Insurance: Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options