Full-Time

Operations Support Agent

PM Shift

Updated on 9/4/2026

Deadline 9/25/26
FedEx

FedEx

10,001+ employees

Global logistics, shipping, and freight services

Compensation Overview

£14.02/hr

Goole, UK

In Person

Category
Customer Experience & Support (1)
Required Skills
Customer Service

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Requirements
  • Good communication and social skills.
  • Ability to work in a fast-paced environment with strict timelines.
  • Ability to manage own time effectively with attention to detail.
Responsibilities
  • Ensure that customers' urgent packages get to the right place on time.
  • Answer incoming calls from customers regarding shipment collection requests and delivery inquiries.
  • Check and investigate failed shipment deliveries or collections when needed; prioritise and reallocate failed deliveries for next-day delivery.
  • Enter data into the in-house tracking system.
  • Run clear and effective communication and collaboration with the team, manager, and other operations stations.
  • Adhere to FedEx processes, procedures and controls, and regulatory requirements.

FedEx is a global logistics and transportation provider that handles shipping, package tracking, and supply chain services. It moves packages and freight around the world using an extensive network of hubs to offer express, ground, and freight shipping, plus customs brokerage and other value-added logistics support. Customers are charged based on factors like weight, speed, and distance, with tracking and processing steps that keep shipments on course from origin to destination. What sets FedEx apart is its large, worldwide network and its breadth of offerings—ranging from fast express deliveries to comprehensive supply chain management—allowing it to serve small businesses up to multinational corporations with end-to-end logistics solutions. The company aims to provide reliable, efficient delivery and freight services that support international trade and everyday parcel movement for businesses and consumers alike.

Company Size

10,001+

Company Stage

IPO

Headquarters

Memphis, Tennessee

Founded

1973

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Simplify Jobs

Simplify's Take

What believers are saying

  • FedEx opened a $250 million Navi Mumbai hub in February 2026.
  • FedEx added a $150 million Delhi cargo hub on August 25, 2026.
  • FedEx fiscal 2026 revenue reached $94.72 billion, with operating margin at 7.7%.

What critics are saying

  • FedEx cut 173 Southern California jobs on August 13, 2026, showing Network 2.0 disruption.
  • FedEx's February 23, 2026 tariff-refund lawsuit and five class actions threaten cash recoveries.
  • Network 2.0 must close 475 facilities by end-2027; execution failures cede volume to UPS.

What makes FedEx unique

  • FedEx links customs, express, and brokerage through its Asia Pacific Trade Facilitation Center.
  • Network 2.0 unifies air and ground operations, targeting one logistics network by 2027.
  • FedEx is automating Indian gateways, including Delhi's 230,000-square-foot hub announced August 25, 2026.

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Benefits

Flexible Work Hours

Wellness Program

Health Insurance

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

30%

1 year growth

30%

2 year growth

30%
Yahoo Finance
Sep 5th, 2026
FedEx leases 150,000-square-foot industrial building in southwest Charlotte

FedEx has leased an approximately 150,000-square-foot industrial building at 13021 General Drive in southwest Charlotte, according to local media sources. The shipping and logistics giant is expanding its footprint in the Charlotte region. Details about FedEx's specific plans for the facility and when operations will begin remain unclear. The building is located in southwest Charlotte, an area experiencing significant industrial development activity.

Today in New York
Sep 3rd, 2026
ShipAndStorage.com modernizes self-storage with intelligent automation.

ShipAndStorage.com modernizes self-storage with intelligent automation. Store smarter with instant carrier comparison, flexible storage options, secure payments, and worldwide delivery. Traditional self-storage requires customers to do the heavy lifting. ShipAndStorage.com brings storage, retrieval, and transportation together through one intelligent experience." - ShipAndStorage.com NEW YORK, NY, UNITED STATES, September 3, 2026 /EINPresswire.com/ - ShipAndStorage.com, a technology platform that modernizes self-storage with intelligent automation, today announced the continued expansion of its intelligent storage commerce technology, helping consumers and businesses simplify how they store, manage, retrieve, and transport boxes, documents, seasonal items, sports equipment, luggage, and personal belongings across the United States and around the world. For decades, self-storage customers have been required to drive to facilities, transport belongings themselves, rent storage units, and return whenever they need access to their items. While the self-storage industry has grown into one of the largest real estate sectors in the United States, many storage experiences remain largely unchanged. As consumers increasingly expect the convenience of digital commerce, on-demand services, and home delivery, ShipAndStorage.com is helping modernize how people store, retrieve, and manage eligible items without frequent trips to storage facilities. ShipAndStorage.com was built to change that. Using intelligent automation and integrations with leading delivery providers including FedEx, DHL, UPS, and USPS, ShipAndStorage.com enables customers to compare delivery options instantly, generate labels in seconds, securely manage payments, arrange transportation, and access storage services through one seamless digital experience. "Consumers can book travel, order products, manage finances, and access countless services online, yet storage often still requires driving across town, carrying heavy items, and manually managing the entire process," said Mike Ulker, CEO of ShipAndStorage.com. "Our vision is to make storage as convenient as modern e-commerce. Customers should be able to store, retrieve, and manage eligible items with just a few clicks." Unlike traditional storage operators, ShipAndStorage.com is a technology-driven commerce platform focused on simplifying the storage experience through automation, carrier integration, and customer-centric technology. The platform allows customers to compare carrier pricing, create delivery labels instantly, schedule transportation, manage stored items digitally, and arrange retrieval when needed. Customers can also take advantage of promotional storage programs offering up to six months of complimentary storage on eligible items. Making Storage More Convenient ShipAndStorage.com serves consumers, families, students, seasonal residents, remote workers, businesses, entrepreneurs, and organizations seeking a simple alternative to traditional storage. The platform is ideal for: Boxes and packaged belongings Business records and office materials Seasonal decorations and seasonal items Luggage and personal belongings Golf clubs and sporting equipment Ski and snowboard equipment Educational materials and student belongings Inventory and business supplies Through a single online experience, customers can compare transportation options, access discounted carrier pricing, manage storage decisions, and arrange delivery to and from storage locations. Helping Customers Save Time and Money Many consumers pay for storage units while also spending valuable time driving to facilities, transporting items, and managing access themselves. ShipAndStorage.com simplifies the process through: Instant carrier comparison Secure online payments Convenient retrieval requests Flexible storage solutions Door-to-door transportation options Domestic and international delivery services Centralized item management By combining storage and transportation into a unified experience, customers can reduce costs, save time, and eliminate many traditional storage-related hassles. Supporting Businesses and Modern Lifestyles The platform also helps small businesses, entrepreneurs, e-commerce sellers, students, and professionals manage inventory, supplies, records, documents, and seasonal belongings more efficiently. Whether storing holiday decorations, business materials, college belongings, golf clubs, ski equipment, or personal items between moves, customers gain greater flexibility and control without needing to visit storage facilities regularly. Creating New Opportunities for Partners ShipAndStorage.com is expanding relationships with: Self-storage operators Property management companies Apartment communities Universities and student housing providers Business centers E-commerce merchants Relocation support providers Corporate housing organizations Technology and commerce partners These partnerships create opportunities to improve customer experiences while offering more convenient storage and transportation options. Secure Storage Commerce The platform combines intelligent automation, secure payment technology, carrier integration, storage management tools, and customer support into one streamlined experience. Customers benefit from real-time visibility, flexible transportation options, and dedicated support throughout the storage and retrieval process. "Our goal is not simply to store belongings," added Ulker. "Our goal is to modernize an industry that has remained largely unchanged for decades. We believe customers deserve the same convenience and transparency from storage that they already expect from shopping, travel, banking, and other digital services." Store Smarter. Retrieve Easier. Save Time. Whether you're storing boxes, seasonal belongings, documents, golf clubs, skis, luggage, business supplies, or personal items, ShipAndStorage.com provides a smarter way to manage what matters. Store. Manage. Retrieve. Deliver. Book Now: www.ShipAndStorage.com 24/7 Customer Support: [email protected] About ShipAndStorage.com ShipAndStorage.com is a technology platform that modernizes self-storage with intelligent automation. The company enables consumers and businesses to manage storage, compare carrier options, create labels, arrange transportation, access promotional storage solutions, and receive dedicated support through a seamless digital experience. By connecting customers, storage providers, payment technologies, and transportation partners, ShipAndStorage.com makes storage simpler, smarter, and more accessible than ever before. ShipAndStorage.com Ship And Storage Inc. +1 888-906-3909 [email protected] Visit Today in New York on social media: LinkedIn Instagram Facebook YouTube X How It Works? Ship To Storage Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Today in New York do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

工商時報
Sep 2nd, 2026
FedEx expands participation in 2026 SEMICON Taiwan to seize AI supply chain cargo opportunities

FedEx expands participation in 2026 SEMICON Taiwan to seize AI supply chain cargo opportunities 2026.09.02 15:21 Commercial Times, Qiu Liling FedEx is seizing logistics business opportunities in AI infrastructure and the semiconductor industry, and this year is expanding its participation in SEMICON Taiwan 2026. FedEx Taiwan General Manager Su Zhimin said today (the 2nd) that AI is reshaping the semiconductor supply chain, and Taiwan plays a pivotal role in the global AI ecosystem. FedEx will provide integrated solutions combining speed, visibility, security, and resilience in the increasingly complex global supply chain to help customers bring innovations to global markets. This exhibition focuses on FedEx's support for all aspects of the AI supply chain, covering semiconductor equipment manufacturers, wafer foundries, electronic manufacturing services providers, and hyperscale data centers. To address the transportation needs of AI infrastructure and high-tech industries, FedEx showcases complete end-to-end freight capabilities, from lightweight components to large industrial equipment, supporting shipments of all sizes, and provides customized solutions for routine and time-critical transportation needs. For large-scale projects or urgent needs, FedEx offers tailor-made charter solutions, equipped with dedicated loading supervisors, personalized security measures, and scheduled same-day or next-day delivery, allowing customers to ship critical cargo worldwide with flexibility and peace of mind. FedEx also demonstrates how it integrates physical logistics with digital technology to enhance shipment visibility and risk management. Combining SenseAware ID sensors and advanced analytics, it provides near real-time shipment location information, AI-driven delay alerts, weather warnings, and 24/7 monitoring and intervention services before risks escalate. According to data from the World Semiconductor Trade Statistics (WSTS), the global semiconductor market reached US$702 billion in the first half of 2026, a year-on-year increase of 102%, and the full-year output value is expected to exceed US$1.655 trillion. As demand for AI technology continues to grow, Taiwan plays a key global role. Data from the Market Intelligence & Consulting Institute (MIC) under the Institute for Information Industry (III) shows that Taiwanese manufacturers hold about 63% of global advanced process capacity below 7 nanometers.

AY Media Group
Sep 1st, 2026
Arkansas entrepreneur veronica Love wins $3M FedEx transportation contract.

Arkansas entrepreneur veronica Love wins $3M FedEx transportation contract. Veronica Love, founder and CEO of Southern Carrier Services, secured a $3 million transportation contract with FedEx for areas surrounding Jonesboro. The contract will bring new jobs to the area and make shipping to rural Arkansas areas easier, she told AMP. Love founded Home Healthcare Agency of Arkansas in 2019 and later expanded her ventures in the healthcare sector with Southern Carrier Services, a non-emergency medical transport service. She said Southern Carrier Services helped fill a gap in the state's logistics needs, and this new FedEx contract is a continuation of that work. This contract makes Southern Carrier Services a full-service logistics company, she said. Thanks to her husband, Ricky Love, who has experience in the auto industry, they were able to get vehicles to help facilitate the contract. "I'm excited that we were granted this opportunity," she said.

Spot On Montana
Sep 1st, 2026
FedEx Ship Center in Billings closing September 26.

FedEx Ship Center in Billings closing September 26. Downtown Billings is losing its FedEx Ship Center on First Avenue North this September. Continue reading... |!| Billings Discover more City & Local Guides Discover more