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Senior Technical Support Engineer
Posted on 11/4/2022
Ann Arbor, MI, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
  • Committed and believes in providing quality customer service
  • Excellent written and verbal communication skills
  • The ability to clearly articulate solutions to complex technical problems in a clear and simple way
  • Database analysis skills with experience in Data Management Systems such as Oracle, SAP, SQL etc
  • Bachelor of Science degree in Computer Science, Information Technology or related field
  • Experience using CRM and/or helpdesk call tracking and issue tracking tools
  • Experienced working directly with external customers in a technical support environment ideally in an enterprise software or SAAS company (Advantage)
  • Experienced in API services and Business Intelligence tools (Advantage)
  • Answering 'how to' technical and application configuration questions
  • Assisting in trouble shooting 2 nd and 3 rd level technical issues
  • Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer success
  • Business Event Monitoring of customer production environments
  • Provide dedicated troubleshooting and technical support of production applications
  • Manage customer expectations and experience in a way that results in high customers satisfaction
  • Recommend and implement processes for customers to perform data cleansing, data aggregation and data analysis using ETL tools
  • Recommend solutions for customers to optimize their data ingestion and cloud solving process
  • Creating of knowledge articles in Coupa's knowledge base for the use by customers
Desired Qualifications
  • Keen on learning scripting or has some prior experience already in Bash, Shell, Python or other scripting language
  • Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies
Coupa Software

1,001-5,000 employees

Business spend management
Company Overview
Coupa wants to transform the way that businesses manage their spend.
  • Insurance Package
  • Family Support
  • Legal Assistance
  • Student Loan Assistance
  • Employee Assistance
  • Discounts
Company Core Values
  • ENSURE CUSTOMER SUCCESS: Obsessive and unwavering commitment to making customers successful.
  • FOCUS ON RESULTS: Relentless focus on delivering results through innovation and a bias for action.
  • STRIVE FOR EXCELLENCE: Commitment to a collaborative environment infused with professionalism, integrity, passion and accountability.