Volt AI is a forward-thinking Silicon Valley startup that is shaping the future of physical security and safety. We are currently seeking an Enterprise Support Engineer to be the bridge between our customers and our engineering team. Our dedicated team is currently working on a comprehensive suite of cutting-edge systems and products that will shape the future of safety and security. If you have a deep interest in building intelligent and distributed systems, scalable cloud services, or dynamic consumer applications, we want to connect with you.

You Will

Be the main point of contact for customer technical inquiries
Provide remote and onsite support: troubleshooting, resolving, and applying workarounds to resolve technical issues
Utilize Linux CLI tools to extract and analyze information for troubleshooting purposes
Identify and resolve network and bandwidth-related issues affecting system performance
Develop and modify simple shell and Python scripts to automate repetitive tasks, enhance system efficiency, streamline workflows and maintain system health, including data cleaning procedures when device storage is at critical levels.
Collaborate effectively with clients, product, and engineering to understand and quickly resolve issues
Document troubleshooting processes, resolutions, and best practices for future reference

Qualifications

Bachelor’s degree in a technical field (or equivalent experience)
Previous experience in a technical support or enterprise support role
Experience creating scripts in Python, Shell, or Bash
Experience with networking, system administration, or Cloud Engineering
Strong working knowledge of Linux (command line) for troubleshooting
Effective oral and written communication skills with a wide range of audiences: working with engineers, as well as translating technical concepts to clients
Possession of excellent customer support, analytical, and problem-solving skills

By joining Volt AI, you will have the opportunity to collaborate closely with visionary founders, accomplished professionals from Silicon Valley, and industry experts. Together, we will drive technological progress and play a pivotal role in building a groundbreaking company from the ground up. If you are driven by the desire to make a positive impact, thrive in fast-paced environments, and are committed to pushing the boundaries of AI, Cloud, and Robotics, we wholeheartedly invite you to join our venture. This is your chance to contribute to something truly meaningful and create a tangible difference in the world.