Sr. Manager
Field Service, North Central and Canada
Posted on 3/27/2023
Remote • United States
Experience Level
  • 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred
  • Bachelor's Degree or equivalent field experience
  • Experience in leading teams in an automotive, high tech or similar environment
  • Proven success in driving service requirements in a matrix organization
  • Must possess a valid driver's license, with a clean driving record
  • Experience managing multiple projects across varying geographic locations simultaneously
  • Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment
  • Ability to travel within and occasionally outside of your region
  • Strong written and communications skills
  • High attention to detail
  • Strong bias for action
  • Experience working in start-up environments preferred
  • Experience in leading automotive or high-tech team-orientated, fast-paced work environment
  • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
  • Must possess a valid driver's license and clean driving record
  • Minimum age of 21
  • No driving related suspensions or revocation of Driver License (within a 3-5 year period)
  • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Required to, communicate using telephone and/or email
  • Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment
  • Lead and manage local operations on the ground with a servant-leadership, hands-on mindset
  • Execute launch strategy for new service locations in region
  • The candidate must possess a valid US passport, and be eligible to travel back and forth between the USA & Canada
  • Execute on deliverables, milestone reports, open action items and risk mitigation plans
  • Support and implement regional service and parts plans and initiatives
  • Lead and drive quality and improvement in the region to deliver on all key performance indicators
  • Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking
  • A highly effective steward of company resources
  • Manage operational execution and ensure brand standards are met in accordance with company policies
  • Responsible for operational excellence in the region
  • Promote an environment of personal growth and accountability
  • Manage complex field challenges and collaborate with SME's
  • Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics
  • Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals
  • Maintain market policy awareness and business development strategy as needed for the territory assigned
Desired Qualifications
  • Experience in a startup environment and scaling teams is a plus

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team