Accounts Receivable Call Center Representative

Overview

Candidate must be able to work 8:30am-5:30pm EST. 

Eyecare Services Partners is searching for a skilled, full time Remote, Accounts Receivable Call Center Representative. Candidates must live in the Eastern Time  Zone or be willing to work 8:30AM to 5:30 PM Eastern Time. Great work hours, No late evenings, no major holidays, a robust benefits package, a team-oriented working environment where you are seen, heard, and respected, as well as clear, attainable career ladder opportunities.

Candidate should bring at least one year of ophthalmology billing experience to be considered for this position. A working knowledge of NextGen is a plus! 

EyeCare Services Partners (ESP) is creating the nation’s leading eyecare services company in both quality and scale by consolidating ophthalmology and optometric practices and ambulatory surgery centers that are locally dominant and clinically differentiated. Eyecare Services Partners selects best-in-class Ophthalmic and Optometric practices that are focused on essential eye health issues. Our practice groups excel in the utilization of advanced technology and processes to provide safe and optimal outcomes for our practices. ESP and our associated practices represent a community of dedicated leaders, compassionate providers and surgeons, plus highly skilled clinical teams supporting communities and their eye care needs.

All of us at Eyecare Services Partners are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at espmgmt.com.

The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due. 

Responsibilities

• Answering incoming phone calls without delay
• Must be able to read/decipher EOB's
• Ensuring patient information is accurate, including billing information
• Researching authorization benefits with insurance companies or online websites
• Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
• Accurately and timely completes data entry, including but not limited to authorizations and benefits
• Informing patients of medical office procedures and policies
• Validating and processing refund requests from patient calls

Qualifications

• Minimum of a HS diploma or GED with some college preferred.
• At least one year of ophthalmology billing experience is required.
• Strong communication and interpersonal skills.
• Experience with EHR and EPM, NextGen is strongly preferred 
• Knowledge of insurances and/or healthcare experience is strongly preferred.
• Basic computer knowledge of Microsoft Office.
• Excellent customer service, communication skills, telephone and people skills, as well as grammar.
• Well-organized with attention to detail and the ability to multi-task.
• Personable and empathetic with patient needs and concerns.
• Prior customer service/call center experience is preferred.

In Turn We Will Offer:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

To learn more about us, please visit:  www.espmgmt.com

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