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Product Operations Senior Associate
Confirmed live in the last 24 hours
Newport Beach, CA, USA
Experience Level
  • Demonstrated experience as a self-starter, able to find and resolve issues on your own
  • Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps
  • Proven ability to master a technical system and support it in production operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system
  • Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
  • Confident with navigating ambiguity and crafting new ways of doing things
  • Excellent written, visual, and verbal communication skills
  • Must be able to obtain and hold a U.S. security clearance; Holding clearances or Background Investigations in the past a plus
  • Sustain Anduril's CUAS deployments by combining an understanding of our customers' missions with familiarity of our products and integrations
  • Triage, diagnose and root cause product incidents, and driving postmortem actions including providing status visibility through resolution
  • Consistently assess and ratchet up the quality of the fleet's observability and telemetry in partnership with product teams
  • Develop fleet health reporting spanning Anduril's CUAS technology stack, continuously assessing deviations from the baseline
  • Interface with internal operations and product teams to identify and solve system or product reliability issues
  • Support Anduril's global customers through proactive communications and detail-oriented execution
  • Propose process and product improvements based on customer feedback and available metrics/analytics
  • Perform maintenance on Anduril hardware through use of Linux command line function
Desired Qualifications
  • Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira
  • Experience with on-call support operations and working in limited risk tolerance production environments
  • Government agency experience preferred
  • Willingness to work non-standard hours and weekends (flexible 8 hour morning shift between 6am-3pm)
  • 3+ years of customer/technical support experience with a focus on final-tier customer concern support

501-1,000 employees

Technology products for defense & national security
Company Overview
Anduril's mission is to transform US & allied military capabilities with advanced technology.
  • Full Family Health Coverage
  • 16 Weeks Paid Leave for All Caregivers
  • Family Planning & Support
  • Incentivized Time Off
  • Mental Health Resources
  • Financial Planning
  • Unlimited Provisions
  • Professional Development
Company Core Values
  • Impact - Everyone at Anduril has the ability to be a catalyst. You will be encouraged to make your mark from day 1 and be supported every day after.
  • Autonomy - Self-motivation is a key component to success. We encourage you to cultivate your ideas, and show, don’t tell. We’re ready whenever you are.
  • Speed - We move incredibly fast and welcome people who embrace the quick-paced nature of our work. It is not uncommon for an idea on a Monday to be a prototype by Friday. We ship in weeks, not years.
  • Culture - Our team is a collective of intelligent and curious individuals who share the common goal of creating a safer tomorrow - and living balanced, fulfilled lives while doing so.