Full-Time
Strategy & Operations Manager
Inspira Education
51-200 employees
Ed-tech admissions counseling and test prep
No salary listed
New York, NY, USA
In Person
In-person role; 5 days/week in NYC Gramercy office.
 Business & Strategy (1) |
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- Five or more years of experience in strategy, operations, or a similar process-building role.
- Demonstrated experience designing and implementing new processes for a customer-facing team such as customer success, student success, or account management.
- Hands-on CRM experience and personally configured workflows in HubSpot or a comparable platform.
- Strong written communication skills, including the ability to write a crisp email, draft a clear standard operating procedure, and identify when wording is unclear.
- Comfortable using artificial intelligence tools to accelerate content creation, process documentation, and problem-solving.
- A systems thinker who also executes and enjoys designing solutions and then building them.
- Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously.
- Collaborative and low-ego attitude with the ability to earn trust quickly among student success managers.
- Audit existing workflows across student success, counselor matching, and customer communications and design and document repeatable, scalable processes for key operational touchpoints.
- Own the end-to-end update cycle for operational assets such as welcome emails, onboarding materials, and student forms to remove leadership as a bottleneck.
- Build frameworks for recurring operational challenges such as re-matching, student engagement drop-off, and results collection.
- Map the full customer journey from first inquiry through program completion and identify friction points to improve the parent, student, and counselor experience.
- Develop a structured process for managing re-match requests, including escalation paths and communication templates.
- Design a system to capture student outcomes post-program (results, feedback, testimonials) even when response rates are low.
- Take hands-on ownership of the CRM HubSpot — configure workflows, set up automations, and maintain data hygiene.
- Build tracking systems for larger package programs with multiple sub-programs, including start-date capture and milestone monitoring.
- Identify which customer support processes to automate versus keep high-touch, and implement accordingly.
- Build and launch the first community management framework for students and families.
- Own the creation, quality assurance, and continuous improvement of all outbound communications (welcome emails, check-ins, reminders).
- Partner with the student success team to ensure day-to-day issue resolution is supported by clear, documented processes.
- Develop a reliable system for capturing and updating counselor availability.
- Work cross-functionally to improve the pre-purchase counselor interaction experience for parents.
- Standardize the information flow between counselors and internal teams regarding student progress.
- Prior experience in education, edtech, tutoring, college counseling, or a related field.
- Experience building community management programs or student/parent-facing engagement initiatives.
- Familiarity with portal or learning management system configuration.
- Experience designing automation workflows that balance operational efficiency with a personalized customer experience.
Inspira Education Group provides personalized admissions counseling and test-prep services to help high school and college students gain admission to top US business, medical, and college programs. Their offerings include one-on-one counseling, application reviews, interview preparation, and test prep, delivered by expert advisors and supported by proprietary tools. Services can be purchased as packages or individual sessions and span across multiple brands—Quad Education, Inspira Advantage, and Inspira Futures—with plans to expand into law school admissions. The company differentiates itself through a people-centered approach focused on empathy and inclusive growth, a multi-brand framework that covers different stages of the admissions journey, and the use of proprietary tools to improve outcomes. The goal is to unlock access to higher education for students from diverse backgrounds and help them realize their potential.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2020
Simplify's Take
What believers are saying
- Juris Education portfolio targets law school admissions growth.
- Quad Education mentorship distinguishes high school college applications.
- AI-driven insights and counselor matching streamline student journeys.
What critics are saying
- AI essay tools commoditize 30-40% application writing revenue in 6-12 months.
- Test-optional policies at 1,800 institutions undermine test prep value.
- Top universities' AI platforms eliminate third-party coaching market in 24-36 months.
What makes Inspira Education unique
- 98% success rate secures medical, dental, PA, vet admissions.
- Harvard Graduate School theory integration enhances application memorability.
- 3:1 paid-to-pro bono model expands access for underserved students.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Professional Development Budget
401(k) Retirement Plan
401(k) Company Match
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6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
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