Night Auditor

Job Description

Duties

• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Report any safety hazards in the area.
• All complaints to be handled promptly and efficiently.
• Attend and participate in training sessions provided.
• Ensure the correct welcome is given to all callers.
• Ensure the correct welcome is given to all guests.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Ensure all cash and credit is handled with related paperwork.
• To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
• Perform any other duties within the employee’s range of competence as required by management.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.

Health & Safety

• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Be fully conversant with departmental fire and evacuation procedures.
• Is responsible for the security of people and property in the area under his/her remit.

Customer Relations

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.


Candidates must have the right to work in the UK

Qualifications