What You’ll Do

• Provide excellent IT-support experience to our global Spotifiers working from anywhere
• Be our representative in our IT Bars and other support channels
• Run incoming requests and give personal and remote support on hardware and software problems to fellow Spotify employees
• Maintain printers, meeting room technology, and other IT related equipment in Spotify offices
• Assist infrastructure teams (Network Ops, A/V) with diagnosis and issue resolution
• Administration and support of Google Workspace, JAMF, and centralized user management (LDAP)
• Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
• Continuously work with updating support documentation
• Participate in the onboarding (e.g. Hello Spotify Day) for new employees
• Support senior colleagues in preparations and execution of vendor engagements
• On-call service will be included in the role according to Spotify On-call policy
• Participate in some IT support improvement initiatives

Who You Are

• At least 2 years of work experience in a helpdesk environment
• Experience supporting macOS and Windows based systems 
• A passion for giving personalized customer-focused support to help Spotifiers solve technical problems
•  Familiarity with client and software deployment solutions
• Experience using Terminal; experience with basic network and audio visual equipment diagnosis and solving
• Enjoys diving into new technologies and tools
• Motivated self-starter with a hands-on and curious attitude 
• Ability to work independently across tasks and levels
• Thrives working in a fast-paced industry and environment without sacrificing attention to detail
• Fluency in English 
• Collaborative individual who enjoys partnering closely across teams and departments to find solutions to problems 

Where You’ll Be

• This role is located in our Los Angeles, CA offices