Staff/Principal Product Manager @ ID.me

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

We are seeking a Principal Product Manager who will own key consumer experiences of ID.me marketplaces to drive member loyalty and growth. We are a mission driven team focused on serving people who serve our communities such as Veterans, Teachers, First Responders, and Nurses. If you are looking to lead a mission-driven high growth and high potential consumer marketplace that serves over 130 Million (and growing fast!) Americans today, this is the place for you.

Responsibilities

Develop ID.me Marketplaces product vision and strategy
Independently drive product strategy, roadmap and execution
Empathize with users and understand their needs
Break down problems using first principles thinking
Define Key Performance Indicators (KPI) for your product
Write high quality, detailed requirements documents
Work with content writer to curate the Marketplace content elements
Prioritize features using data and insights
Develop program plans that incorporate interdependencies between functional areas
Conduct market research for expansion into new markets and vertical segments
Collaborate with cross-functional leaders to ensure the commercial success of ID.me’s products
Operate a high-performance organization.
Hold high standards, continually synthesize the situation, and anticipate risks.

Ideal Qualifications

8+ years of consumer product management experience; B2C experience required
3+ years of email personalization and product experience driving impact on goals and user experience
3+ years experience leading growth teams driving user experience and developing loyal users
3+ years of experience building onboarding, activation and retention experiences
Proven track record of launching and scaling “zero to one” products as well as driving innovation and growth for mature products
Ability to drive clarity where there is ambiguity
Strength in applying processes in a fast-paced environment while maintaining room for flexibility and quick iterations
Thought leader with successful track record of communicating effectively with senior leadership
Undergraduate degree in business, economics, engineering, computer science, or similar discipline
Strong oral and written communication skills
MBA preferred but not required

The ideal candidate will thrive in the following culture:

Obsession for building quality products
Fast-paced environment with changing priorities and shifting gears
Must be a team player with a strong, self-managing work ethic
Must be a self-starter with a passion for technology, learning and continuous improvement

Note that candidates must be located in the continental U.S.

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Sunnyvale, CA Pay Range

$212,100—$242,200 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me’s policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, atid.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

Company Overview

Role Overview

Ideal Qualifications

6 month growth

1 year growth

2 year growth