Manager – Claims
Posted on 5/22/2023
INACTIVE
At-Bay

201-500 employees

Cybersecurity risk insurance company
Company Overview
At-Bay‘s mission is to help their clients meet risk head on by combining world-class technology with industry-leading insurance. Partnering with brokers and business owners alike, the company provides modern insurance products and active risk monitoring services for companies of every size and in every industry.
Cybersecurity
Data & Analytics

Company Stage

Series D

Total Funding

$275.7M

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

6%

2 year growth

8%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Become a trusted advisor to brokers, policyholders, and partner vendors, and be viewed by them as a champion for the customer experience and an expert in cyber, tech, and media claims
  • Legal degree
  • Significant insurance claims-handling experience and/or experience with insurance coverage and litigation practice as an attorney, and in particular complex first- and third-party cyber claims
  • Experience handling technology and media errors and omissions matters
  • Experience managing dispersed teams of 3+ people, or working with others to grow their experiences and careers
  • Advanced analytical skills for evaluating coverage, and for developing and executing claim-handling strategies to achieve optimal results
  • Ability to efficiently manage the claims load for your team by hiring great talent and providing hands-on training, mentoring, oversight and support
  • Insurance adjuster license(s), or willingness to obtain them
Responsibilities
  • Provide guidance and mentoring to direct reports to cultivate and maintain high levels of service to our customers
  • Champion Claims across the organization
  • Help foster the culture of cross-company collaboration and inspired curiosity within the team
  • Provide oversight and guidance to direct reports around reserve-setting, coverage analysis, and claim-handling strategy, to help team stay on track with KPIs and uncover strategies to efficiently manage claims and continue to deliver excellent service as the business scales
  • Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues
  • Directly handle minimal caseload of high-profile high-exposure cyber, media, and technology matters, including potentially coverage litigation or disputes arising with policyholders
  • Foster strong working relationships with direct reports, with insights into their strengths and areas of growth, to further enable efficient and best-in-class claims service
  • Contribute to development of training materials, guidelines, and best practices for Claims
  • Establish collaborative relationships across our leadership, within Claims as well as other business areas
  • Identify claims trends and collaborate with risk, cyber research and product to communicate their potential impact on the book and contribute to addressing new trends
  • Endless curiosity, a sense of humor, and a healthy dose of humility
  • Ability to lead and influence others with genuine care, respect, and empathy
  • Technical expertise in first-party cyber matters, and third-party cyber, tech and media matters
  • Desire to have an impact deeper than Claims by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products
  • Experience partnering with internal and external stakeholders
  • Excellent oral and written communication and presentation skills; capable of credibly communicating with clients and partners regarding cyber incidents and At-Bay's value