Full-Time
Integration Support Specialist
Centralized communication platform for local businesses
Junior
Lehi, UT, USA
- 1 year prior experience setting up software or following technical operating procedures
- Experience using API's and SFTP's
- Demonstrated over-achievement managing a large work queue
- Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
- You will also need to be the type of person who:
- Constantly invents new and better ways to get things done
- Is accountable to others. Your projects will be part of a larger client engagement
- Earns the trust of your colleagues by always keeping your commitments
- Keep your key stakeholders informed on the progress being made in setting up integrations
- Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes
- You will support our clients and internal teams. The integrations you resolve are key components in the overall success plan for the clients they manage
- Troubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium
- You will serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer
- You will maintain high quality troubleshooting documentation of the integrations that we support
- You will be an expert in Podium's public APIs and SFTP experience
- Maintain a high level of communication with our clients and internal teams keeping them informed during the resolution process
Podium is a company that empowers local businesses by providing a multi-product platform that centralizes communications, facilitates payment collection, and enhances marketing strategies through text campaigns. The company's AI-powered lead conversion platform not only simplifies the process of garnering customer reviews but also manages all leads in one easy inbox, thereby increasing efficiency and productivity. With over 100,000 businesses using Podium daily, the company has demonstrated its industry leadership by generating significant revenue for its clients and offering a platform that enables faster and more effective communication with customers.
Company Stage
Series D
Total Funding
$425M
Headquarters
Lehi, Utah
Founded
2014
6 month growth
↓ -4%1 year growth
↓ -2%2 year growth
↓ -10%Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag