Are you ready to power the World’s connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
We are looking for a seasoned sales operations professional to oversee and manage our suite of sales tools, including Wingman, Clearbit, Outreach, Zoominfo, Leadiq, and Cognisim among others. The ideal candidate will have a minimum of 2 years of experience with sales processes and workflows, as well as a deep understanding of sales technology and automation. As the Sr. Sales Operations Analyst you will be responsible for the administration, maintenance, and optimization of our sales tools to maximize our team’s efficiency and effectiveness.
Why should you want to work at Kong?
Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!
Technical Leadership - We are recognized as the leader in innovation in the connectivity space.
Amazing Team & Culture - Come be a "Konger" and find out what we mean.
Building Great Products - Learn why the world’s largest companies love our tech!
Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between
Kong API and
Kong Insomnia!
Responsibilities:
- Manage and administer our suite of sales tools, including Wingman, Clari, Clearbit, Outreach, Zoominfo, Leadiq, and Cognisim
- Work closely with the sales team to understand their needs and challenges and identify opportunities for improvement
- Develop and implement processes to ensure the smooth functioning of our sales tools, including data hygiene, automation, and integration with other systems
- Manage our Jira intake ticketing system
- Conduct regular audits and assessments of our sales tools to identify areas for optimization and improvement
- Provide training and support to the sales team on the effective use of our sales tools
- Stay up-to-date with the latest sales technology and best practices and make recommendations for new tools or enhancements to our existing tools to ensure that we are getting the most out of our investments
- Collaborate with cross-functional teams, including marketing, customer success, and finance to ensure alignment and consistency in our sales processes and systems
- Report on key sales performance indicators (KPIs) related to our sales systems process and workflows including pipeline health, lead conversion rates, and sales cycle length
- Identify and troubleshoot technical issues related to our sales systems and work with internal and external partners to resolve them
- And any additional tasks required by manager
Qualifications:
- Bachelor’s degree in business, marketing, or related field
- Minimum of 2 years of experience in sales operations, revenue operations, or related fields
- Demonstrated experience managing and administering sales tools, such as Wingman, Clari, LeanData, SFDC, Clearbit, Outreach, Zoominfo, Leadiq, and Cognisim
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with project management and process improvement
- Salesforce certification is a plus
Kong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is $108,400 - 162,500.
What is a Konger?
We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.
We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.
We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform.
We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.
Kong Core Values:
Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.
Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.
Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
