Device Support Technician III

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office - Santa Barbara

Position Overview:

Provides expert problem resolution, analysis, specifications, configurations, coordination, testing, and installation of end user devices and local area networks (LANs). Develops end user device system standards that are: secure, robust, cost-effective, and meet the functional needs of Sutter Health. Provides maintenance asset control and adherence to departmental and system policy directives while maintaining the highest level of data security. Serves as an expert resource in all desktop support needs. Assists with the development of policies and standards related to the activities associated with end user devices. Provides advanced level of training to team, monitors technical procedure for adherence, and provides analysis and suggestions for constant service improvement.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Associate's in Computer Science, Information Technology, or related field

TYPICAL EXPERIENCE:

• 2 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Expert knowledge of device related technical support within a major organization installation.

• Advanced knowledge of programming, design, and structured development techniques and analysis.

• Proficient in active directory and associated file systems.

• Expert in Microsoft and Macintosh system administration tools.

• Expert technical knowledge of installing, upgrading, and maintaining computer/mobile devices and associated peripheral equipment in a large corporate environment and basic network administration.

• Proficient in system administration tools.

• Customer service skills in dealing with technology related issues and different levels of employees to include health care. Advanced knowledge in de-escalating high level situations.

• Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.

• Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.

• Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors. Ability to validate and submit knowledge base updates and additions.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $36.59 to $54.89 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​