About us: 

Digital.ai brings together the best and brightest minds from around the world to drive outcomes and revolutionize the software industry. By transforming the way enterprises create, measure, deliver, secure, and continuously improve digital products, we can achieve our mission of creating a digital world we can trust.  

About the team: 

Digital.ai is hiring a Cloudops Engineer Grade 1 to take the Cloud Operations team to the next level. You will join a distributed team providing operational and deployment support to Digital.ai’s SaaS customers and Engineers. 

We want people who are eager to learn and help us build out a common platform that will be used to host all Digital.ai SaaS applications, from securing customer applications to providing insight into the entire development lifecycle. We are the undisputed leaders in our industry, looking for people to help us. 

About the role: 

Cloudops Engineers are the first point of contact for our Continuous Testing Cloudops tasks, issues and deployment in the data centers. They are responsible for deploying and monitoring various Cloudops resources and the application itself. They need to work closely with Data center facilities and Data center admins across the globe to carry out various tasks to organize and optimize DC hardware. 

What you’ll do: 

• Deploy, maintain, and troubleshoot mobile devices remotely and on-site. 
• Tier 1: Deploy, maintain, and troubleshoot various servers based on different OS flavors like MacOS, VMware, Linux, and Windows and will also deploy, configure, monitor and maintain various internal and external services on these systems.
• Escalate issues to Cloud Operation Systems and Application Support Team and update customers regarding issues status. 

What you’ll bring: 

• Ready to work in a high availability, 24/7 work environment in rotating shifts of 8-9 hours (5 shifts per week including weekend and Night).  Availability to work on Weekends. 
• You have a bachelor’s degree in an IT-related field OR 1-2 years of work experience in the industry and some experience working with tier 1/2 cloud providers or with Desktop/Network Support. 
• You have a permanent work permit or citizenship in Canada. 

Desired Skills: 

• Knowledge in Windows Systems- Must, plus: Mac, Linux is added advantage. 

Why join us? 

Digital.ai offers phenomenal benefits such as: 

• Comprehensive health insurance and pension plan 
• Industry standard salary and other benefits 

• Flexible working arrangements. 
• Opportunity to work with a diverse, globally distributed team. 

Digital.ai is firmly committed to Equal Employment Opportunity (EEO). We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, colour, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation. 

For individuals with disabilities who would like to request accommodation, please advise us within your job application or cover letter. 

FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.