Full-Time
Founding Account Manager
Pylon
51-200 employees
B2B ticketing and post-sales support platform
Compensation Overview
$250k - $275k/yr
San Francisco, CA, USA
In Person
 Sales & Account Management |
|---|
- Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
- Customer communication: Comfortable interacting with customers daily over chat and video.
- Analytical thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
- Operational discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
- Product curiosity: Interested in exploring product nuances and designing more efficient workflows.
- 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
- Consistent track record of meeting or exceeding revenue targets
- Strong understanding of multithreading, executive relationship management, and value-based selling
- Ability to develop deep understanding of complex technical products and translate features into business value for customers
- Excited to build playbooks to help scale up the Account Management team
- Comfortable using Customer Relationship Management and revenue tooling (e.g., Salesforce)
- Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio
- Bonus: Experience building or analyzing dashboards in modern analytics tools
- Identify and drive expansion opportunities within an assigned book of customers
- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- Collaborate with Customer Success Managers to align health, adoption, and usage insights with commercial strategy
- Build and execute account plans that increase customer lifetime value and strategic engagement
- Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
- Maintain accurate forecasting, pipeline, and customer analytics
- Experience building or analyzing dashboards in modern analytics tools
Pylon is a B2B post-sales platform that includes ticketing, omnichannel integrations (Slack Connect and Microsoft Teams), a chat widget, and a knowledge base, plus an AI support bot, account management tools, and marketing features, all via a subscription. It works by unifying post-sales tasks in one system so teams can route and resolve tickets, chat with customers through integrated apps, and access self-service resources, with the AI bot handling common questions and tools to manage accounts and campaigns. What sets Pylon apart is its focus on B2B post-sales and its tight integration with Slack Connect and Microsoft Teams, offering a single platform that combines support, channels, knowledge, AI, and marketing. The goal is to help post-sales teams work more efficiently, resolve issues faster, manage customer accounts, and run marketing efforts from one place.
Company Size
51-200
Company Stage
Series B
Total Funding
$51.3M
Headquarters
San Francisco, California
Founded
2022
Your Connections
People at Pylon who can refer or advise you
Simplify's Take
What believers are saying
- Pylon's 4.9/5 G2 rating outperforms Zendesk's 4.3/5 among B2B users.
- $31M Series B from a16z and Bain Capital funds AI enhancements in 2026.
- YC companies like Vellum and Deel adopt Pylon for omnichannel support.
What critics are saying
- Intercom's Slack Connect integration erodes Pylon's core B2B differentiation now.
- Salesforce Einstein Copilot bundles account health scoring, poaching enterprises.
- Slack deprecates Pylon's channel monitoring per Q1 2026 privacy updates.
What makes Pylon unique
- Pylon optimizes ticketing for B2B with native Slack Connect and Teams integrations.
- AI agents automate ticket grouping and natural language runbooks in Pylon.
- Account Intelligence unifies health scoring, usage data, and support interactions.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 38%Pylon, a San Francisco-based B2B customer support platform, announced a $31 million Series B funding round, co-led by Andreessen Horowitz (a16z) and Bain Capital Ventures.
Pylon, a B2B support platform, has raised $31M in Series B funding, bringing its total funding to $51M. The round was co-led by a16z and Bain Capital Ventures. The funding will help Pylon expand its product offerings, enhance AI features, and grow its team across various departments. The platform aims to modernize post-sales support by integrating tools like Slack and AI solutions to improve efficiency and client relationships.
When Pylon launched its 'Ask AI' feature, it highlighted the need to guide people in asking the right analytical questions to get meaningful, actionable insights - not just surface-level answers.
Matt joins Usepylon after spending a several years at Verkada, where he worked on a collection of different frontend features and owned core UI components.
B2B tech startup Pylon raises $17M in Series A funding led by Andreessen Horowitz.