Sales Operations Coordinator

SALES OPERATIONS COORDINATOR

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT RELATIONSHIP BUILDING AND DRIVING PROCESS EFFICIENCY:

We are looking for a talented and inquisitive Sales Operations Coordinator to support day to day sales operations and process execution for our NAM & LATAM regions. Based in Boston, this role focuses on supporting deal flow, maintaining data accuracy and assisting with operational and enablement projects.

The ideal candidate is detail oriented, eager to learn and comfortable supporting day to day operational work in a fast paced environment.

WHAT YOU'LL DO

• Opportunity support: Provide operational support for sales opportunities, assisting with deal processes and escalating complex scenarios and issues as needed
• Process Support: Follow established sales operations processes, and help to identify gaps and issues and documenting them in JIRA for review
• Regional Support: Provide Sales Operations support for the NAM and LATAM sales regions, working with Account Managers and Sales Leadership
• User Acceptance Testing: Assist with testing new system functionality and documenting feedback or issues for review before rollout
• Enablement Support: Help maintain and contribute to the creation of process documentation and enablement resources
• Data Accuracy: Support booking accuracy and data hygiene by following defined processes 

WHAT YOUR SUCCESS WILL LOOK LIKE

• After 6 months: You are reliably supporting day to day sales operations within your region. You understand core sales processes and help maintain accurate opportunity and booking data by supporting deals efficiently and effectively through the sales process to closed won
• After 12 months: You are confidently supporting the Sales groups in your region through a range of deal scenarios with varying levels of complexity. You are able to contribute within the team to tasks associated with operational or enablement projects. You are increasingly identifying process issues, documenting said issues and developing a sense of process improvement mindset, collaborating within the team and within other departments.

WHAT YOU'LL NEED

• Salesforce Experience: Working knowledge and experience using Salesforce, preferably CPQ. Understanding how to navigate opportunities, quotes and reports
• Systems aptitude: Able to learn systems and new processes quickly and assist others in understanding standard processes and best practices
• Independent work: Ability and comfortability working independently on assigned tasks and escalating when necessary
• Operational Support: Ability to follow established processes and manage routine operational tasks and escalate issues accordingly
• Relationship building: Ability to build consistent, trusted working relationships with the sales teams you support, and to represent their day to day needs back to the wider team
• Communication skills: Clear written and verbal communication skills and the ability to document issues effectively
• Organizational skills: Strong attention to detail, time management and the ability to manage multiple tasks and requests in a fast paced environment

REQUIRED

• Spanish Language: In order to effectively partner with our LATAM sales teams, the ability to converse in Spanish is a requirement for this role

WHY CATAPULT? 

We have amazing people. We promise you’ll work with some of the most ambitious,  intelligent people in an exciting industry, and do some of the best work of your life.

We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. 

We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.

Our workforce spans more than 32 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.  

We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

Compensation & Benefits

The target Total Compensation range for this position is $43,575 - $87,150 per year. This range is inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures).

Your specific compensation within this range will be determined by factors such as your geographic location, relevant experience, and job-related skills.

In addition to this compensation, Catapult also offers generous paid leave and recognized company holidays, and the opportunity to participate in our comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.