Student Support Coach

Salary Range: 23 to 24.75 (Currency: USD) (Pay period: per-hour-wage)

As our Student Support Coach, you will:

• Meet with and advise a diverse body of students on strategies for being a successful student 
• Monitor student academic progress to identify and follow up on potential concerns that could impede student progress 
• Create and facilitate new student orientation sessions
• Increase student engagement by creating and hosting innovative student social programs
• Act as a trusted liaison with university staff to manage tactical day-to-day student scenarios
• Provide students with accurate referrals to campus resources, resolve their issues when possible, and escalate issues as needed
• Assess level of urgency of student needs/questions; respond to urgent student questions within agreed-upon SLAs
• Ensure a seamless student experience by partnering with internal and external cross-functional stakeholders
• Ensure data integrity via documentation of registration data and interactions with students within the CRM (e.g. Salesforce)
• Perform other duties as assigned

You have:

• 1-3 years of experience working at a university
• Master’s degree in student affairs, higher education, social work, counseling, or related field 
• Strong verbal and written communication and presentation skills
• Critical and analytical thinking skills with strong problem-solving abilities
• Ability to work occasional hours on weekends and evenings 
• Working knowledge of FERPA regulations and application
• Working knowledge of Google Workspace (Docs, Slides, Sheets)
• Ability to work effectively in dynamic, rapidly changing, team-based environment

Noodle Benefits:

• Work from our beautiful NYC office OR work from the comfort of your home office!
• Eligibility to participate in our 401k savings plan
• Paid Time Off accrual
• Tools you need on us! Mac is our computer of choice