Customer Service Phones Associate

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. 

We are looking for Customer Service Phones Associates to join our Customer Service Team. This individual will report into our Customer Service Phones Team Lead. This individual will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests relating to SupplyHouse’s products and services. The ideal candidate will be excited to speak to our customers every day! (Prior Customer Service experience and product knowledge is not required).

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington

Role Type: Full-Time, Non-Exempt

Location: Remote 

Schedule Options: 3-4 weekdays from 8:00 a.m. to 5:00 p.m. PST and Saturday's and/or Sunday's from 6:00 a.m. to 3:00 p.m. PST, which will remain consistent for the foreseeable future

Base Salary: $21.63/hour

*Weekend Bonus*: Employees will be paid an additional $4.00 per hour for any hours worked on Saturdays and Sundays

Responsibilities:

• Answer phones in a friendly and professional manner
• Process customer orders, changes, and returns according to SupplyHouse’s established policies and procedures
• Answer basic product questions
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Direct unresolved issues to the designated resource(s)
• Record details of inquiries, comments, and complaints on SupplyHouse’s Admin system
• Attend a weekly Customer Service department meeting
• Collaborate with SupplyHouse team members to resolve problems, facilitate solutions, and enhance the Customer Service Department

Requirements:

• Bachelor's degree
• Customer-oriented mindset
• Excellent verbal and written communication skills
• Ability to remain calm during escalated situations
• Ability to make independent and thorough decisions
• Ability to work remotely, both independently and on a team
• Stable internet connection and hardwire connection

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details:

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.