DBA Team Manager
Updated on 2/5/2024
Percona

201-500 employees

Provides open source database software, support, and services
Company Overview
Percona stands out as a global leader in open source database software, support, and services, offering a unique blend of expertise and open source software to optimize database environments across various industries. The company provides comprehensive solutions including database distributions, backups, clustering, observability, and management, all designed for peak performance, security, scalability, and availability. With a dedicated team of highly skilled DBAs, Percona offers 24/7 support, managed services, and consulting, enabling businesses to focus on strategic initiatives while ensuring their databases are efficiently managed and optimized.
Consulting

Company Stage

N/A

Total Funding

N/A

Founded

2006

Headquarters

Durham, North Carolina

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

6%
Locations
Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • At least 5 years of experience in people management and leadership, servicing external customers
  • Experience in managing technical teams, preferably in customer-facing support environments
  • Skilled in process improvement and organizational change management
  • Knowledgeable in all aspects of service delivery
  • Superior customer service skills with a commitment to ensuring customer success
  • A proactive approach to problem-solving, with the ability to create and execute detailed plans
  • Versatility in discussing both low-level technical details and high-level strategy
  • Capable of quickly identifying and resolving complex problems
  • Fluent in written and spoken English
  • Strong work ethic and an entrepreneurial mindset
Responsibilities
  • Lead a diverse and talented group of DBAs, fostering a high-performing team culture
  • Guiding the team to excel and encouraging their growth as a coach, mentor, and teammate
  • Maintaining high service standards, including recruiting individuals who align with the company culture
  • Building strong relationships with customers to understand their needs
  • Continually seeking ways to enhance the team's performance – both as a unit and as individual contributors in serving customers
Desired Qualifications
  • Proven ability to mentor and develop people
  • Demonstrated experience in Project Management, including stakeholder engagement and driving initiatives to the finish line
  • Ability to work effectively in a remote setting
  • Clear, professional communication, maintaining confidence under pressure
  • Flexibility and availability for escalation purposes
  • Solution-driven and openness to trying new methods and adjusting processes to enhance customer interactions and technical delivery
  • Influential presence capable of positively impacting fellow team members, regardless of direct reporting lines
  • Familiarity with Open Source principles, its community, and mindset