Client Support Intern

CLIENT SUPPORT INTERNSHIP

Overview:

The Client Support Intern’s primary role is to assist the IT team in providing timely and effective support to the business community regarding daily operations while leveraging the IT Support Ticket system.  This includes, but is not limited to, desktop support, application support, printing and training.  Their secondary role is to assist with OCE Projects and Initiatives following our IT Strategy.

Responsibilities:

• Assist Installing, configuring, monitoring and deploying desktop hardware/software
• Process any assigned tickets via the IT Ticket System
• Assist Investigating and resolving infrastructure issues and escalated support requests
• Updating software/hardware with the latest patches
• Provide software applications training
• Assist in supporting telecommunications operations
• Training the business community on applications and IT best practices

Qualifications

• Education:
  • 1-2 years at an accredited Information Technology program
• Experience:
  • Entry level up to 2 years’ experience
• Knowledge of AD, Windows OS (Windows 10 & 11), Desktop hardware (HP, Microsoft), iOS, Apple iPhone & iPad, basic networking, printing, MS Office, Outlook, Project, Visio, Adobe Acrobat, Bluebeam, Skype for Business, Teams, Citrix XenApp, Endpoint Security. 

Compensation:

The minimum and maximum annual salary (or hourly rates) that O’Connell Electric Company, Inc. believes in good faith to be accurate for this position at the time of this posting are $17.00 to $20.00 per hour.

It is important to O’Connell Electric that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. O’Connell Electric aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take the candidate’s knowledge, skills, abilities, and experience into account.

Equal Opportunity

O’Connell Electric is an equal opportunity employer and prohibits discrimination and harassment of any type.   O’Connell Electric affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.