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Technical Support Engineer
Data Quality
Posted on 3/8/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Apache Spark
Data Science
Hadoop
Java
Linux/Unix
REST APIs
Kubernetes
Zendesk
Requirements
  • You have 3-5 years in a customer facing role, ideally in a SaaS environment
  • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources
  • Experience with Java and REST API
  • Bachelor's Degree in Computer Science or related field or equivalent experience
  • Customer focused and willing to put the customer at the center of everything you do
  • Eager to learn and utilize new technologies and tools
  • Team player, you're at ease to synchronize with a lot of people and always think as a team
  • Skilled in big data technologies such as Kubernetes, Spark, and Hadoop
  • Investigator, you like to solve problems and investigate technical issues
  • Communicator, you're at ease to sum-up, document, or explain complex situations
Responsibilities
  • Managing all communication with customers and partners required to resolve support tickets
  • Assessing if support tickets are feature requests or product bugs; ability to replicate bugs
  • Resolving support tickets within the limits of contractual service level agreements (SLA)
  • Coordinating and tracking the escalation of tickets
  • Maintaining a record of all communication and actions in ZenDesk
  • Contributing frequently answered questions to the Collibra knowledge base and participating in rep to Collibra community questions and discussions
Desired Qualifications
  • Knowledge of Data Quality software and systems is a plus
  • Working knowledge of certificates - SSL, SSO, and LDAP is a plus
Collibra
Data intelligence platform