Customer Engineer

• Collaborate with the Sales team to uncover and qualify Google Cloud and AI-first opportunities, proactively addressing technical objections around adoption, and developing strategic pathways to clear technical blockers.
  
• Own the technical relationship with our State and Local Government customers, leading immersive product briefings on Google Cloud and Google's GenAI portfolio, driving innovative, agentic proof-of-concept (PoC) work, and orchestrating specialized technical resources across GPS.
  
• Demonstrate and rapidly prototype intelligent integrations, bringing autonomous agents and AI-powered workflows to life directly within complex customer and partner environments.
  
• Design and recommend AI-optimized enterprise architectures and integration strategies, laying the secure platform and data infrastructure foundations required to deploy comprehensive, forward-looking solutions using Google Cloud best practices.
  
• Travel to customer sites, industry conferences, and related events as required to advocate Google Public Sector's aim and engage directly with government leaders.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.

Preferred qualifications:

• Experience with state local public sector clients including state, county, and local municipal agencies.
• Experience in migrating applications and services to cloud platforms.
• Experience with security concepts such as encryption, identity management, access control, attack vectors, and engagement testing.
• Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
• Experience creating demos and solution creation using generative Artificial Intelligence (AI) tools and services.
• Ability to learn, understand, and work with emerging technologies, methodologies, and solutions in the Google Cloud/IT technology space.

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud and our unique Google Public Sector offerings for our state/local government and education customers. You will empower agencies, cities, counties, universities and colleges to harness the full potential of the Google ecosystem by designing creative, agentic AI solutions that solve complex institutional challenges.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.