Customer Success Manager
Enterprise, West
Confirmed live in the last 24 hours
Ironclad

501-1,000 employees

Digital contracting platform
Company Overview
Ironclad is on a mission to empower legal teams to do great things for their organizations. The company develops software that automates the administrative work behind business contracts.
AI & Machine Learning

Company Stage

Series E

Total Funding

$344.2M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

15%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • 3+ years customer-facing experience as a CSM, or Strategic Consultant.
  • Individual that is located in the bay area. A minimum of 1 day in office is required
  • B2B SaaS industry experience
  • Experience working with large Fortune 500 companies.
  • Technical expertise. Ability to consult with customers on product features related to API and integrations
  • Expert in driving results and outcomes while solving complex business problems.
  • Excellent presentation, organizational, and communication skills (both written and verbal).
  • Strong communication and partnership skills with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
  • Experience creating and implementing governance models or centers of excellence with distributed and global customers.
  • Ability to travel as-needed for customer meetings and conferences (up to 10-20%)
Responsibilities
  • Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a small portfolio of enterprise customers
  • Enablement & Partnership: Assist with executive business reviews, and proactively monitor and drive product usage to ensure customer is maximizing value
  • Customer Advocate: Be passionate about the customer experience and skilled in translating customer feedback into product requests.
  • Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals