Implementation Consultant

Objectives and Responsibilities:

• Customer support of new customers within the setup project.
• Preparation and planning of the project phase
• Execution of the kickoff at the customer site or via video conference
• Collection and preparation of customer requirements and mapping in our system
• Support of the system acceptance by the customer
• Training of the users at the customer site or via video conferencing
• Customer support in the application phase
• Supporting customer support in problem solving, either by direct assistance or by problem solving
• Design and maintenance of reporting standards from the CSR environment in our system
• Design and maintenance of documents (e.g. training materials, presentations, release newsletters, etc.)
• Supporting our sales department in preparing and conducting customer demos and drafting documents
• Maintain knowledge of new features and application use to better support client implementations 

Knowledge:

• You have experience in dealing directly with customers in a B2B context, ideally already having some experience in customer support, CSR reporting or project management.
• You are fundamentally familiar with environmental reporting, national and international reporting standards such as RCRA, TRI, Title V, etc.
• You have experience with environmental systems including incident investigations, root cause analysis, administering inspections, managing corrective actions and risk management
• You have experience and knowledge of environmental systems including air emissions, waste management and/or water management
• You are comfortable learning and working with software applications including developing reports and visual graphs
• You have been involved in EHS system implementation projects as a stakeholder, system administrator or end user
• You love a diversified field of activity and convince with your self-confident appearance
• You have excellent interpersonal skills and communication skills
• You have a sound knowledge and understanding of business and technology and can apply this to the areas of sustainability reporting
• You have the ability to develop ideas based on your analyses, to implement them technically in the software and to present them
• You are willing to support customers and be the public speaker in kickoffs, trainings and other meetings, if desired also on-site (expected travel: few days per year)
• You are characterized by a high level of ambition, willingness to learn, initiative and an independent, structured and goal-oriented work style
• You have a basic understanding of IT structures and enjoy working with MS Excel with extended application knowledge
• You have very good English language skills (for our partly English-speaking customers and in the internal communication partly conducted in English) 

Qualifications:

• A graduate of a university program in environmental, science, or a related program with equivalent work experience
• Minimum of 3 years in software implementation experience desired.
• Industry experience in the field of environmental, safety, or industrial hygiene preferred. Professional designation (CIH, CSP, CSRP, COHN) a definite asset
• Must have a comprehensive knowledge of system implementation life cycles and project management methodologies
• Knowledge of Tank Calculation preferred