Cloud Platform Support Intern

Confirmed live in the last 24 hours

Locations

Mississauga, ON, Canada

Experience Level

Intern

Desired Skills

AWS

Bash

Docker

Jenkins

JIRA

C/C++/C#

Git

Java

Linux/Unix

Salesforce

Kubernetes

Requirements

Enrolled in a Bachelor's Degree in Computer Science or a related STEM field
Familiarity with the software development lifecycle
Outstanding troubleshooting skills, ability to think critically, and display an aptitude for problem-solving
Experience solving problem software code and reporting progress; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com
Experience using a software defect tracking system such as JIRA preferred
Exposure to broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture
Skills to read and interpret application server log files
Good communication and presentation skills
Read, write, and speak fluent English. Familiarity with version-control processes and standards.Experience using git or similar change-tracking software
Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus

Responsibilities

Function as the main point of contact to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness!
Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction scores
Collaborate with cross-functional teams on more sophisticated issues involving system integration and custom configurations
Develop and maintain, a deep knowledge of our platform through company-sponsored training and experience
Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer

Desired Qualifications

Familiarity with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus

Guidewire is seeking a Cloud Platform Support Intern on the Customer Support - Platform team to own and tackle incoming customer support cases covering the entire Guidewire cloud platform. You will develop deep expertise in the Guidewire cloud and provide triage and troubleshooting support using our knowledge base and continuous learning to restore the affected production system. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.

Responsibilities

Function as the main point of contact to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness!
Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction scores
Collaborate with cross-functional teams on more sophisticated issues involving system integration and custom configurations
Develop and maintain, a deep knowledge of our platform through company-sponsored training and experience
Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer

Required skills and experience:

Enrolled in a Bachelor’s Degree in Computer Science or a related STEM field
Familiarity with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus.
Familiarity with the software development lifecycle
Outstanding troubleshooting skills, ability to think critically, and display an aptitude for problem-solving
Experience solving problem software code and reporting progress; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com
Experience using a software defect tracking system such as JIRA preferred
Exposure to broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture.
Skills to read and interpret application server log files
Good communication and presentation skills
Read, write, and speak fluent English. Familiarity with version-control processes and standards.Experience using git or similar change-tracking software
Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

1,001-5,000 employees

Website

Recurring revenue software

Company Overview

Guidewire's mission is the be the platform insurers trust to engage, innovate, and grow efficiently. The company is building a data-backed insurance solution.

Benefits

Financial: Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
Health & Wellness: Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.
Flexible Working: Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
Downtime: Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.
Continual Development: We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.
Career Mobility: Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide locations.

Company Core Values

Integrity: We build and maintain honest, candid, and caring relationships with clients, potential customers, partners, investors, and of course, each other!
Rationality: All we do is supported by factual evidence—whether it’s building awesome products, making decisions, or communicating with each other.
Collegiality: We’re in it together—so we’re all equal. We work in professional harmony, with respect, without arrogance, and as part of a structure where responsibility is shared and owned by all of us.