Full-Time

Float CSR / Teller

Full-time

Confirmed live in the last 24 hours

Fifth Third Bank

Fifth Third Bank

10,001+ employees

Provides diverse banking and financial services

Social Impact
Financial Services

Entry

Grand Rapids, MI, USA

Category
Commercial Banking
Finance & Banking
Required Skills
Customer Service
Requirements
  • High school diploma/GED.
  • Work involves extensive cash handling.
  • Must have the ability to interact comfortably and confidently with the public.
  • Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Need to have flexibility in scheduling.
Responsibilities
  • Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met.
  • Provide follow up to customer questions and find solutions to address issues.
  • Be responsive and timely with correspondence to keep lines of communication open and clear.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
  • Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
  • Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
  • Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Share all feedback with RAM, Financial Center Manager and Program Manager to ensure consistence through all financial centers.
  • Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
  • Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
  • During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation.
  • Build and maintain a working knowledge of the Retail products and services offered.
  • Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
  • Perform other duties as assigned.

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, fees for services, and commissions from insurance and investment products. What sets Fifth Third Bank apart from its competitors is its strong focus on community engagement and financial education, helping clients understand and manage their finances better. The goal of Fifth Third Bank is to provide accessible financial solutions while promoting financial literacy and community involvement.

Company Stage

IPO

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1858

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital banking boosts Fifth Third Bank's online service offerings.
  • Partnerships with fintech enhance technological capabilities and customer experience.
  • Growing interest in sustainable finance attracts environmentally conscious customers.

What critics are saying

  • Rising interest rates may decrease demand for loans and mortgages.
  • Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.
  • Sophisticated cybersecurity threats pose risks to customer data and trust.

What makes Fifth Third Bank unique

  • Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.
  • The bank emphasizes community engagement and financial education for client empowerment.
  • It provides a wide range of insurance products, including life, health, and disability.

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Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours