Full-Time

Technical Account Manager

Updated on 3/14/2025

Teleport

Teleport

201-500 employees

Secure access platform for infrastructure resources

Compensation Overview

$151.2k - $241kAnnually

Senior

Remote in USA

Remote position specifically for candidates in the San Francisco Bay Area.

Category
Customer Success Management
Sales & Account Management
Required Skills
Kubernetes
Microsoft Azure
Software Testing
AWS
Linux/Unix
Google Cloud Platform
Requirements
  • 6+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
  • Linux administration skills
  • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
  • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
  • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
  • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
  • Outstanding soft skills, excellent verbal and written communication skills
  • Project management experience and the ability to handle multiple clients simultaneously
  • Strong organizational skills
Responsibilities
  • Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
  • Document the customer's business goals and challenges to align Teleport to provide the most value possible
  • Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions
  • Provide technical guidance and support to assigned clients, supplementing our traditional support offering
  • Proactively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner
  • Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed
  • Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
  • Collaborate with Sales and Product to provide valuable feedback for product improvement
  • Support our broader Teleport customer base seeking new solutions and best practice recommendations
Desired Qualifications
  • Certifications in public cloud providers (AWS, GCP, Azure) are a plus!
  • Certification with CKA or CKAD is a plus!

At Teleport, employees can thrive in an environment where security and efficiency are paramount. The company streamlines DevSecOps processes by consolidating connectivity, authentication, authorization, and audit into a unified platform, significantly enhancing productivity. Teleport's emphasis on cutting-edge access solutions, including biometric verification and machine identity for secure access to a wide range of infrastructure resources, positions it as a leader in the security sector, making it an attractive workplace for innovative professionals.

Company Size

201-500

Company Stage

Series C

Total Funding

$164.6M

Headquarters

Oakland, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for zero trust solutions boosts Teleport's market potential.
  • Partnership with AWS enhances Teleport's infrastructure access capabilities.
  • Teleport's identity governance aligns with the trend towards identity-first security models.

What critics are saying

  • Emerging startups in identity management could increase competition for Teleport.
  • Potential vulnerabilities in Teleport 17 update may expose infrastructure to threats.
  • Over-reliance on AWS partnership could pose risks if dynamics change.

What makes Teleport unique

  • Teleport offers a unified access platform with cryptographic identity and zero trust.
  • The platform eliminates credentials, enhancing security by removing standing privileges.
  • Teleport provides real-time access relationship views and instant remediation capabilities.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health coverage

Sick leave & vacation

Profession development

Equity

401k

Home office stipend

Internet & cell phone allowance

Commuter benefits

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-7%
IoT Insider
Jan 14th, 2025
Teleport launches new features to streamline identity control

Teleport recently launched its Teleport 17 update to streamline how large enterprises manage access controls and permissions at scale for human and machine identities across their modern infrastructure.

Cyber Defense Wire
Oct 18th, 2024
Teleport delivers "crown jewel observability" with access control monitoring for critical infrastructure resources

OAKLAND, CA, October 17, 2024 - Secure infrastructure access provider Teleport has introduced new features in Teleport Policy, which provides governance of access policies, that make it easier for organizations to proactively monitor and protect critical assets in their computing infrastructure.

Channel Life
Aug 23rd, 2024
Teleport announces partnership with global IT firm TD Synnex

Teleport announces partnership with global IT firm TD Synnex.

TalkDev
Feb 7th, 2024
Teleport Launches Solution Empowering Organizations to Unify Access Control And Policy Across Infrastructure

Teleport launches solution empowering organizations to Unify access control and policy across infrastructure.

Yahoo Finance
Nov 14th, 2023
Teleport Announces Strategic Collaboration Agreement with AWS to Simplify Infrastructure Access

Teleport announces Strategic Collaboration Agreement with AWS to simplify Infrastructure Access.