Description

Premier Disability Services is looking for Customer Services Representatives to join our growing Minneapolis, MN based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better.

This position provides high-quality telephonic support to attorney customers through a disability process. You will follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis.

Interested candidates should apply online as soon as possible. This is an exciting time to join Premier! 

Responsibilities:

• Make outbound calls to clients who are requesting our services
• Answer incoming calls from potential clients
• Complete online evaluations and applications with our clients
• Convey the benefits of the Premier Disability services
• Keep a detailed record of all customer interactions in our CRM database

Must-Haves:

• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening skills
• Ability to overcome client objections
• Comfort using Customer Relationship Management software (CRM)
• Minimum high school diploma or GED equivalency, additional education a plus
• 1-2+ years of customer service/or sales experience preferred
• Experience in a call center environment a plus
• Bilingual in English/Spanish a plus
• High-speed internet, established quiet workspace

Great Company - Great Benefits:

• Paid Training
• Paid Vacation (Full-Time Employees)
• Medical, dental, and vision insurance (Full-Time Employees)
• Eligible for pay raises after 180 days of employment
• Personal fulfillment in helping people who desperately need disability benefits