Full-Time

Senior Manager

Oncology Nurse Navigation

Updated on 5/7/2024

Transcarent

201-500 employees

Data-driven health and care access platform

Consumer Software

Senior

Remote in USA

Required Skills

Communications

Management

Data Analysis

Requirements

Graduated from accredited nursing school
Master of Science in Nursing degree preferred
Multi-state license required with expectation to obtain 51 state licensures within 6 months of hire
Oncology Certified Nurse or Oncology Nurse Navigation Certification within 6 months of hire
Nurse Executive Board Certification preferred
Six Sigma training preferred
A minimum of 2 years related work experience in navigation or case management
A minimum of 2 years related work experience in leadership experience with demonstrated strong collaboration, facilitation and communication skills
A minimum of 5 years clinical acute care experience as a practicing RN
Project management and change management experience
Understanding of clinical quality guidelines, compliance, and policy development
Demonstrated project management skills and ability to multitask and prioritize using a continuous improvement mindset
Analytics and problem-solving skills with attention to detail
Excellent communication skills; Highly collaborative and flexible
Strong supervisory and leadership skills; a “accountability first” mindset
Strong knowledge of CPT, DRG and ICD coding principles, desired

Responsibilities

Work with cross functional teams to develop new or update existing quality measures, protocols, processes and policies to minimize risk and ensure compliance
Lead quality improvement efforts in partnership with the Care Support Services and Oncology Care solution lead
Work collaboratively with our Oncology COE facilities, surgeons, and partners in support of achieving the highest quality experience for our Members
Support the non-clinical Care Coordinators with clinical subject matter expertise and guidance relating to individual cases and in broader strategy and processes
Support the operational needs of the Nurse Navigation program from a clinical perspective including monitoring and support for Member complications
Coach, lead, and develop team members with a culture of curiosity, humility and high performance
Collaborate with Engineering and Design to create the best processes, high velocity and impact products supported by evidence based clinical practice
Be hands on at creating clinical requirements, user cases and user stories based on gathered insights from Members, clients and other stakeholders
Guiding and supporting patients/families throughout the cancer care and survivorship experience
Identifying special needs of the patient and delegating to appropriate support staff and available services and resources
Ensuring understanding of treatment options available
Facilitating patient care plans recommended by physician
Connecting patient and family with community resources
Coordinating multidisciplinary care from time of diagnosis throughout treatment
Improving timeliness of appointments
Support of Care Coordinators in placement of Oncology surgical cases
Support of Health Guides in oncology Member interactions

Who we are

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.

We are looking for teammates to join us in building our company, culture, and Member experience who:

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there

About this role

The Sr. Manager Nurse Navigation, Oncology reports to the Director of Nurse Navigation, Oncology and is responsible for daily operations related to our Navigation Program and care team in accordance with the Transcarent Quality Tenets. The Sr. Manager Nurse Navigation, Oncology will reflect the mission, vision, and value statements of Transcarent to internal departments and external plan sponsors, providers, and partners.

What you’ll do

Work with cross functional teams to develop new or update existing quality measures, protocols, processes and policies to minimize risk and ensure compliance
Lead quality improvement efforts in partnership with the Care Support Services and Oncology Care solution lead
Work collaboratively with our Oncology COE facilities, surgeons, and partners in support of achieving the highest quality experience for our Members
Support the non-clinical Care Coordinators with clinical subject matter expertise and guidance relating to individual cases and in broader strategy and processes
Support the operational needs of the Nurse Navigation program from a clinical perspective including monitoring and support for Member complications
Coach, lead, and develop team members with a culture of curiosity, humility and high performance
Collaborate with Engineering and Design to create the best processes, high velocity and impact products supported by evidence based clinical practice
Be hands on at creating clinical requirements, user cases and user stories based on gathered insights from Members, clients and other stakeholders
Guiding and supporting patients/families throughout the cancer care and survivorship experience.
Identifying special needs of the patient and delegating to appropriate support staff and available services and resources
Ensuring understanding of treatment options available
Facilitating patient care plans recommended by physician
Connecting patient and family with community resources
Coordinating multidisciplinary care from time of diagnosis throughout treatment
Improving timeliness of appointments
Nurse Navigation – Oncology and other experiences
Support of Care Coordinators in placement of Oncology surgical cases
Support of Health Guides in oncology Member interactions

What we’re looking for

Graduated from accredited nursing school
Master of Science in Nursing degree preferred
Multi-state license required with expectation to obtain 51 state licensures within 6 months of hire
Oncology Certified Nurse or Oncology Nurse Navigation Certification within 6 months of hire
Nurse Executive Board Certification preferred
Six Sigma training preferred
A minimum of 2 years related work experience in navigation or case management
A minimum of 2 years related work experience in leadership experience with demonstrated strong collaboration, facilitation and communication skills
A minimum of 5 years clinical acute care experience as a practicing RN
Project management and change management experience
Understanding of clinical quality guidelines, compliance, and policy development
Demonstrated project management skills and ability to multitask and prioritize using a continuous improvement mindset
Analytics and problem-solving skills with attention to detail
Excellent communication skills; Highly collaborative and flexible
Strong supervisory and leadership skills; a “accountability first” mindset
Strong knowledge of CPT, DRG and ICD coding principles, desired

As a remote position, the salary range for this role is:

$105,000—$120,000 USD

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent’s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Transcarent

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Website

View Company Profile

Transcarent offers a personalized, data-led consumer app that simplifies access to health and care benefits, providing on-demand care from a multidisciplinary team and a robust ecosystem of high-quality, affordable care. The product utilizes predictive data models to engage members and proactively connect them to the right level of care, ultimately delivering a new health and care experience that improves quality of care and reduces costs.

Company Stage

Series D

Total Funding

$423M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 1%

2 year growth

↑ 23%