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Accessibility Program Manager
Posted on 12/30/2022
Toronto, ON, Canada
Experience Level
Desired Skills
Product Design
  • Passion for accessibility; expert level knowledge of accessible design and WCAG
  • Expert awareness of assistive technologies available to people with disabilities
  • An expert-level understanding of accessibility guidelines and regulations
  • Intermediate knowledge of engineering and testing accessibility requirements
  • 5+ years of experience in a related role (Eng, Product Design, Program Management) with an expertise and passion for accessibility. A big plus if you have experience in e-commerce
  • Exceptional interpersonal, collaborative, and creative problem-solving skills
  • Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment
  • Expertise in producing relevant deliverables, including project plans, roadmaps, guidelines, playbooks and key comms to organize teams at scale
  • Experience that demonstrates unfailing advocacy for users of all abilities, highlighting operational work at scale to generate advocacy and adherence. Areas include: data-driven approach, collaboration across functions, stakeholder and leadership management, design operations, people management, and strategic thinking
  • Be a constant advocate for customers with disabilities of all kinds
  • Craft accessibility guidelines, resources, and education programs for designers and engineers to foster empathy and independent contribution to accessibility goals
  • Strategically close gaps in accessibility adherence and guidelines with customer, and business goals to support Wayfair's mission of helping everyone, anywhere create their feeling of home
  • Create high impact accessibility initiatives that span design, product, engineering, customer support, and legal teams
  • Work closely with Accessibility and design system partners to strategize new approaches, tools and education
  • Regularly consult with the leadership and legal team on risk assessment and prevention
  • Create and regularly communicate clear, measurable accessibility goals intended to drive change throughout the organization
  • Support design, product and engineering leaders to address accessibility topics
  • Demonstrate strong communication skills. Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a accessibility expert and program manager who can meticulously work alongside their teams with domain knowledge and program management prowess
  • Keep up with accessibility news and trends; knowledge share
  • Excel at balancing scope, time, quality and cost by level of effort to complete tasks, to exercise maximum impact in an agile manner
Desired Qualifications
  • Comfort with screen readers and other assistive technologies is a plus

5,001-10,000 employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Company Core Values
  • Relentless customer focus
  • Deliver results with agility
  • Use good judgement
  • Build the best team
  • Collaborate effectively
  • Respect others
  • Be an owner
  • Innovate & improve
  • Adapt & grow