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Part Time Member Experience
Posted on 3/16/2023
London, UK
Experience Level
Desired Skills
Customer Service
  • Must have experience in customer service/hospitality industry
  • Preferably interested in health, fitness, and/or sports
  • Must be reliable, professional, energetic, friendly, and computer literate
  • Must be friendly and outgoing
  • Ability to effectively communicate in person, via email, and via phone
  • Must have a friendly and professional phone and email etiquette
  • Must have excellent communication skills
  • Able to prioritize and multi-task within a fast-paced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have outstanding customer service and problem-solving skills
  • Must have a positive, can-do mentality
  • Ability to work in a fast-paced environment
  • Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the
  • Provide the highest level of customer service to members, prospective members, and guests
  • Professionally and enthusiastically greet members
  • Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
  • Check members into live productions, review rules of the studio, answer phones and emails, and miscellaneous administrative tasks, including studio logs, trackers, etc
  • Assist members with account and online profile creation and understand the leaderboard experience
  • Respond to all member feedback, class or instructor changes through the online system, Zendesk
  • Become proficient in all systems, including but not limited to G-suite, slack, studio website bot
  • Appropriately address member feedback in person, via phone or email with a professional and friendly demeanor
  • Work with other departments to ensure smooth transitions between productions
  • Provide a clean and organized work environment
  • Maintain product knowledge and keep updated about the brand
  • Adhere to Peloton's Guest Services core values: We put our members first; We always do our best, no matter what; We take pride in our ambitious work; We proactively anticipate, respond to and carry out our members requests in a timely manner, while adapting to the evolving needs; We build and cultivate positive, lasting relationships with our members, VIP's and colleagues; We seek to go above and beyond member expectations; We celebrate all members

1,001-5,000 employees

Live and on-demand boutique studio classes
Company Overview
Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. The company offers a suite of fitness products and services.
  • Comprehensive health & life benefits
  • Supporting families
  • Future planning
  • Education
  • Product discounts
  • Supporting our communities
Company Core Values
  • Put members first
  • Operate with a bias for action
  • Empower teams of smart creatives
  • Be the best place to work
  • Together we go far