Identity & Access Management Specialist

Job Posting Title

Identity & Access Management Specialist

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

IS-CS

Job Posting End Date (Continuous if Blank)

November 29, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Salary is based on education and experience.

Job Description

As an Identity and Access Management Specialist with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Support the Information Services Division/CyberCommand Team.
• Salary is based on education and experience.

Responsibilities

• Process access provisioning requests, such as adding, modifying, and deleting user and group accounts within active directory and exchange.
• Administer the day-to-day activities of Security Provisioning to ensure communication of time-critical information and to maintain consistent customer service levels, as well as the security posture of the States IT assets.
• Answer incoming calls and provide support to customers to identify, troubleshoot, and resolve access related issues.
• Review work processes to identify inefficiencies and recommend improvements for efficiency and enhanced security.
• Drive compliance with policies, procedures, and standards.
• Document appropriate detail in request tickets and tracking systems.
• Apply an understanding of technical problems and solutions in relation to the current, as well as the future business environment, to independently research and resolve related issues.
• Provide customer support to resolve access related issues.
• Provide after-hours on-call customer support as needed.
• Facilitate timely, accurate, and complete administration/processing of end-user provisioning requests.
• Address compliance requirements associated with end-user provisioning, including monitoring and processing of users that have been inactive, separated or transferred.
• Meet the agencies expected service level agreement targets.
• Update case notes with the current status of cases.
• Create and manage file server permissions.
• Provide agency user count information for Master Service Agreements.
• Distribute monthly non-use reports.
• Maintain and update service provider lists.
• Conduct security research in keeping abreast of the latest security issues.
• Maintain confidential information and demonstrates tact, discretion, and diplomacy.
• Work closely with the IT Security Team to ensure adherence to security requirements.
• Automation of routine, repetitive tasks via scripting and remote deployment methods.
• Research and resolve a wide variety of technical issues and participate/lead problem resolution efforts.
• Identifies opportunities to improve IT services and, in collaboration with the team, executes on those opportunities.
• Self-motivated with the ability to work with minimal supervision.
• Create, document, and follow testing standards using industry best practices.
• Follow standard change control processes.
• Helps lead research and develop new technology, tools, and scripts to support desktop computing and the end-user desktop experience.

Physical Demands and Work Environment

• This position works in a comfortable office setting with a computer for a large percentage of the workday.  The noise level in the work environment is usually mild.  Occasional travel may be required.

Minimum Qualifications

• Two semesters of college credit toward an IT-related degree field; OR
• One year of experience in an IT-related job field or security certification; OR
• An equivalent combination of education and experience.

Preference will be given to candidates who possess

• Security experience is desirable or any security certification.
• Experience in Active Directory tools and systems in an enterprise environment.
• Additional experience with writing automated scripts using Windows PowerShell.
• Have the ability to communicate technical concepts to non-technical personnel.
• Background in Cybersecurity knowledge or has a strong desire to obtain security certificates. 
• Able to work effectively under deadlines in a fast-paced, changing environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Team player with excellent verbal and written communication skills.
• Exceptional organizational skills and attention to details.
• Understanding of Active Directory; including replication, GPO, and DNS.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.